Customer Charter

Customer Service - It’s A Really Big Deal

We take customer service really seriously and want to ensure you have a great experience each time you visit. Detailed below is our Customer Service Charter that defi nes what you should expect on each visit.

• Consistent
  We deliver excellent service to all of our customers, all the time.
  
• Respect
  We behave in a way that ensures our customers feel valued.
  We ensure the confidentiality and privacy of our customers.
  
• Informed
  We use our knowledge to keep our customers consistently informed about the products and services we offer.
  
• Care
  We create an environment that is welcoming, friendly and fun.
  We give all our customers a positive experience.
  We demonstrate our social responsibility.
  
• Response
  We go the extra mile to understand, anticipate and respond to the needs of all our customers, existing and new.
  We are committed to continuous improvement. We actively seek our customers’ views and will treat compliments, comments and complaints positively and use these to develop our services.

Have you experienced excellent service and would like that member of staff to be recognised for it?

Then please nominate them for an ACE Award!

You can nominate someone online at www.gentingcasinos.co.uk/aceofclubs