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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Genting Casinos Limited relationship with you in relation to this website.

The term "Genting Casinos" or "us" or "we" refers to the owner of the website, Genting Casinos Limited, whose registered office is Genting UK Ltd, Company number 01519689, Genting Club, Watson Road, Birmingham, B7 5SA. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Genting Casinos’ prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


Genting 50th Anniversary Terms & Conditions

1.       This prize draw is open to UK residents aged 18 years or over, with the exception of employees of Genting Casinos, their families, agents and anyone else connected with this promotion.

2.       To participate, customers will collect a prize draw ticket from the Rewards Kiosk situated within the casino and place into the prize draw box between 17/07/2015 and a date between 15/08/15 and 22/08/15 to be chosen by the casino. For specific end date, visit your local casino page.

3.       To enter the prize draw, customers will need to use their Rewards Card. If your Rewards Card has been lost another card can be obtained from Reception.

4.       One entry per customer per day.

5.       The first prize is an exclusive experience at Resorts World Birmingham which includes £200 travel to Resorts World Birmingham, one night’s accommodation for 2 people in a lakeside view superior room with breakfast at the Genting Hotel, dinner at Robata Bar & Grill to the value of £100 including alcohol, 2 x 1 hour spa treatments and 5,000 Genting Points. This will be available for one winner in each casino across the Genting estate.

6.       Prizes do not include any spending money or additional expenses. These are the sole responsibility of the winner.

7.       In addition to the first prize, each casino will offer a number of runner up prizes. See in club for full details of these prizes.

8.       Customers must be in the casino at the time of the prize draw for a chance to win. If a name is drawn and that customer isn’t in the casino, another name will be drawn.

9.       Prize winners will be contacted by a third party agency, Banana Kick, to arrange their prize.

10.   The first prize is available subject to availability.

11.   The winner and their chosen companion must be 18 years or over and must travel together. Photographic ID may be required prior to entry into the casino, if appearing under 21 years old.

12.   Prizes are strictly non-transferable. Prizes are not redeemable for cash or exchange. Prizes cannot be used in conjunction with any other discounts or special offers.

13.   Prizes are subject to availability. In the event of unforeseen circumstances, the promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.

14.   If a customer does not want to take advantage of their prize, the prize will be allocated to another customer, drawn at random from all prize draw entries.

15.   A full list of prize winners can be obtained by writing to Genting UK plc., Marketing Team, Genting Club Star City, Watson Road, Birmingham B7 5SA after 19th August 2015.

16.   The Promoter accepts no responsibility or liability to you for cancellation of entries, late entries, or cancellation or substitution of prizes.

17.   The promoter may refuse to accept entry tickets, at its discretion if they appear to be defective, tampered with, misprinted, damaged or defaced, forged or reconstructed.

18.   Any personal data provided by, and relating to, the entrants will not be disclosed to a third party without the individual's consent.

19.   The winner MUST agree to take part in reasonable publicity.

20.   The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so, save that the Promoter shall not exercise this right unreasonably.

21.   The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct.

22.   This promotion and these terms are governed by English law and subject to the exclusive jurisdiction of the English Courts.

23.   Entrants are deemed to have accepted these terms and conditions by participating in this promotion. Promoter: Genting Casinos UK Ltd, Genting Club Star City, Watson Road, Birmingham, England, B7 5SA.


Genting Slots Club Terms & Conditions

1.       By joining the Genting Slots Club you will automatically become a member of the Genting Rewards loyalty

2.       Programme if they are not already a member.

3.       Slots Club Membership requires the member to provide either a mobile number or email address.

4.       The decision of the casino management in any dispute is final.

5.       The casino management reserve the right to withdraw any offer at any time and without prior notice.

6.       Any offer awarded may not be transferred or redeemed for cash and cannot be used in conjunction with any other discounts or special offers.

7.       Offers are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice.

8.       All offers are subject to availability.

9.       Genting Slots Club is open to all UK residents aged 18 years or over except employees of Genting Casinos Limited, their families, agents and agencies and anyone else professionally connected with this promotion who are all precluded from participation.

10.   Entry instructions are deemed to form part of the rules as are these terms and conditions.

11.   Entry into the Genting Slots Club is deemed to signify acceptance of the rules.

12.   The promoter or participating casino may refuse to accept a promotional chip/voucher, at its discretion if they appear to be defective, tampered with, misprinted, damaged or defaced, forged or reconstructed.

13.   The promoter reserves the right to amend, alter or terminate any offers at any time due to circumstances beyond its control.

14.   The promoter’s decision is final in all matters relating to the Genting Club Slots Club. No correspondence will be entered into.

15.   Promoter: Genting Casinos Limited, Genting Club Star City, Watson Road, Birmingham B7 5SA.

16.   Registered in England 01519689.


Genting Christmas 2015 Terms & Conditions

1.       The casino reserves the right to cancel a provisional booking if a deposit payment is not made.

2.       Cancellations of individual guests or of the event will result in deposits being forfeited as deposits are non-refundable or transferable.

3.       The final balance is required seven days prior to the date of your event and is not refundable or transferable in the event of cancellation.

4.       Please contact casino for method of payment.

5.       10% off wine, Prosecco and Champaign is only valid on pre-ordered drinks made at time of booking and cannot be ordered without food    

6.       All prices are inclusive of VAT.

7.       A discretionary 10% service charge will be added on any group with 10 people or over.


Go Casino Terms & Conditions

¥ Choose from a pint of draught beer, 175ml glass of house wine, a single measure of house spirit with a standard mixer (not including Red Bull) or a draught soda.

* Please note the ‘Learn to Play’ session is held before food is served and is subject to availability at the weekends.

† £5 Free Play Bet.  This offer is for an even chance bet on Roulette. Promotional stake not returned on winning bet. This voucher can only be used on one spin. If zero comes in, you will receive half the value of the voucher and the voucher will be retained.

Any voucher you are presented with cannot be used with any other promotion or voucher on the same day. This offer is not transferable or redeemable for cash. No change given. Promotion subject to availability. Offer valid between 23.11.2015 – 31.01.2015. The promoter reserves the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control. The promoter’s decision is final in all matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity. Promoter: Genting Casinos UK Ltd. Registered in England 01519689         


Genting Casinos Limited copyright notice

This website and its content is copyright of "Genting Casinos Limited" - © "Genting Casinos Limited" 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only

  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

    The information contained in this website is for general information purposes only. The information is provided by "Genting Casinos Limited" and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, loss of data or profits or any loss or damage whatsoever, arising out of or in connection with the use of this website. We do not exclude liability for personal injury or death resulting from our negligence or any liability which it would be illegal to exclude or attempt to exclude.

    Through this website you are able to link to other websites which are not under the control of "Genting Casinos Limited". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, "Genting Casinos Limited" takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


To view a list of our standard gaming voucher terms and conditions click here.



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Copyright Genting UK, 2015. Genting Casino All rights reserved.

Genting Casinos UK Ltd Company number 01519689,
Registered Office Genting Club Star City , Watson Road, Birmingham, England, B7 5SA,
Registered in England