Coronavirus Response

UPDATE: 6 AUGUST 2021

Due to the new Government guidelines in Scotland we're now able to relax some of the covid safety precautions in our Scottish Casinos commencing Monday 9th August. Restrictions on capacity and the number of players at a live gaming table will be lifted and bar service will be available again. Please note that it is still a Government requirement to wear a face mask indoors in busy environments, we still offer face masks at reception should you need one and we still ask you to respect and consider others need for space in our casinos.

We will also be extending our opening hours in our Scottish casinos, meaning that they will be open until 4am every day.

Please see below the updated opening hours:

CASINO OPENING HOURS 
Genting Casino Blackpool 2pm - 4am
Genting Casino Bolton 

2pm - 4am

Genting Casino Bournemouth

2pm - 4am

Genting Casino Brighton

2pm - 4am

Genting Casino BristolPermanently Closed
Genting Casino Birmingham Chinatown

12pm - 5am

Genting Casino London Chinatown

12pm - 4am

Colony Club

2pm - 6am

Genting Casino Coventry

2pm - 4am

Crockfords Opening date TBC
Genting Casino Edgbaston

4pm - 4am

Forty Five Kensington

3pm - 5am

Genting Casino Fountain Park12pm - 4am
Genting Casino Glasgow

12pm - 4am

Genting Casino Leicester

12pm - 4am

Genting Casino Liverpool Queens Square

2pm - 4am

Genting Casino Liverpool Renshaw Street

12pm - 5am

Genting Casino Luton 

12pm - 4am

Genting Casino Manchester

12pm - 5am

Genting Casino MargatePermanently Closed
Genting Casino Newcastle

2pm - 4am

Genting Casino Nottingham 

6pm - 4am

Palm Beach 

12pm - 4am

Genting Casino Plymouth

4pm - 4am

Genting Casino Reading 

12pm - 5am

Resorts World Casino12pm - 5am
Genting Casino Riverlights Derby2pm - 4am
Genting Casino Salford12pm - 5am
Genting Casino Sheffield12pm - 5am
Genting Casino Southampton 

12pm - 4am

Genting Casino Southport

Permanently Closed

Genting Casino Stoke11am - 4am
Genting Casino Torquay Permanently Closed
Genting Casino Westcliff

12pm - 5am

Genting Casino Wirral 

12pm - 4am

Genting Casino York Place2pm - 4am

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UPDATE: 19 JULY 2021

In line with the latest Government announcement, we are pleased that it is now safe enough for us to relax many of our Covid-19 restrictions across our casinos in England. Changes such as no capacity limits, no limits on the number of players at a live gaming table, and bar service for food and drinks orders have bought us one step closer to the casino experience you know and love. Please note that it is still a Government recommendation to wear a face mask indoors in busy environments, we still offer face masks at reception should you need one and we still ask you to respect and consider our staffs and other guests need for space. Hygiene still remains a priority for us, which is why we are keeping our sanitation stations and under going regular cleaning to make sure everyone has a safe visit.

Due to different Government guidelines in Scotland, our casinos in Edinburgh and Glasgow will still retain covid safety restrictions for now, however they will now stay open until 12 midnight, with last bar orders at 11:30pm.
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UPDATE: 1 JUNE 2021.

In line with the latest Government announcement in Scotland we are pleased to confirm that we will be opening our casino in Glasgow on Saturday 5th June at 12pm.

We look forward to being able to welcome our customers in Glasgow back, below we have listed the updated opening hours of our casinos across the UK:


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UPDATE: 14 MAY 2021.

It is with great disappointment we are postponing the re-opening of our casino in Glasgow as the area remains under level 3 restrictions for at least another week.  We will be watching the situation carefully and will re-open in Glasgow as soon as restrictions are eased further.

We're still busy preparing our casinos across the rest of our estate for our re-opening on Monday 17th May and hope to see you soon.   

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UPDATE: 6 MAY 2021.

We're excited to confirm that we will be opening our doors again on May 17th. We're also pleased to announce that our casinos in Scotland will also be reopening alongside our English casinos on this date. 

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UPDATE: 27 APRIL 2021.

With the latest easing of lockdown rules on the 12th April we are excited to announce that we have started planning for the re-opening of our casinos in England from May 17th. Please note our casinos in Scotland will remain closed until measures are eased further. 

Our teams will be returning to work over the next few weeks to ensure that your casino is still the safe, friendly environment where you can once again experience the thrill, excitement and rush of your favourite casino games.

Keeping everyone safe is our top priority and we want to assure you that our casinos are a safe environment to play in, you can find more detail on the measures and steps we have taken to keep you safe here, as well as an idea of what to expect when you come to the casino.

We are finalising our opening times for May 17th at the moment and we will update you further closer to re-opening with more details.

In the meantime we hope you remain safe and well and we look forward to seeing you back soon at your casino.

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UPDATE: 26 FEBRUARY 2021.

Following the Government announcement on Monday 22nd February we are excited to start planning the re-opening of our casinos for the 17th May across England and we are hugely excited to start welcoming you back through our doors from then.

We want to assure you that we will still have all the highest safety and hygiene standards in casinos as before and our welcoming and friendly team are eager to help you enjoy the great casino experience you have come to expect from Genting.

There is a lot to do over the next few months and we will keep you updated with progress around opening times and dates as we draw nearer. In the meantime we hope that you, your family and friends remain safe and we hope to see you soon.

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UPDATE: 8 FEBRUARY 2021.

Unfortunately, we have made the difficult decision to permanently close Genting Casino Southport as a result of the pressures of the Covid-19 pandemic to the business over the last year. We’d like to take this opportunity to thank our customers for their loyalty and our staff for all their hardwork. 

Customer memberships, points and benefits will still be valid at any of our other casinos across the UK. We are still unsure of when we'll be able to open the rest of our casinos as the national lockdown continues, but we will update our channels as soon as we have any information.

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UPDATE: 30 DECEMBER 2020

Unfortunately the tier review by the Government today has meant that we will be closing our remaining casinos, as the areas move into hightened Covid restrictions. This therefore means Plymouth, Bournemouth, Queen Square, Renshaw Street, Wirral and Southport will all close at 11pm on the 30th December. We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 23 DECEMBER 2020

Following the latest Government announcement today to move more areas into higher tiers, we will be closing our casinos in Southampton and Brighton at 11pm on the 24th December.  Our casinos in Plymouth and Bournemouth remain open as normal, closing only for Christmas Day and re-opening on Saturday 26th December.  We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 17 DECEMBER 2020

Unfortunately the tier review by Government today has meant that we will be closing our casinos in Luton and Reading, from 11pm Friday 18th December, as the local areas move into tier 3 restrictions. We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 15 DECEMBER 2020

In light of yesterday's decision by the Government to implement Tier 3 restrictions across London and the South East, we will be temporarily closing our London and Westcliff casinos from 11pm tonight, Tuesday15th December. We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 26 NOVEMBER 2020

We are delighted to announce that we will be able to re-open some of our casinos in England again on Wednesday 2nd December, after the second lockdown ends.  Casinos will be opening in-line with the Government announcement today, detailing which tier local regions will be placed in from the 2nd December, allowing us to open in tiers 1 and 2 only.  Our casinos in Glasgow and Edinburgh remain within tier 3 restrictions in Scotland, and so remain temporarily closed for now. We will continue to monitor the situation closely and will reopen as soon as the restrictions are lifted and it is safe to do so.

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UPDATE: 2 NOVEMBER 2020

In-line with the other hospitality and leisure venues, we have been required to temporarily close all our casinos in England at 10pm on Wednesday 4th November. Additionally, from Monday 2nd November, our casinos in Glasgow and Edinburgh will be under tier 3 restrictions in Scotland, meaning they too are temporarily closed along with other hospitality and leisure venues in those affected areas. We will continue to monitor the situation closely and will reopen as soon as the restrictions are lifted and it is safe to do so.

We again would like to thank our incredibly valued and loyal customers for their ongoing support and understanding during these difficult times. We hope our customers and every member of the public remain healthy and well.

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UPDATE: 28 OCTOBER 2020

Following the latest announcement by local council leaders our temporary closure has been delayed as Tier 3 restrictions will now come into play from Friday morning. We will now be closing tomorrow, Thursday 29th October at 10pm instead of tonight. Please see below for the new confirmed opening hours: 

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UPDATE: 26 OCTOBER 2020

Unfortunately, due to continuing Government restrictions, we will not be opening our Casinos in Scotland today, 26th October, as hoped when we temporarily closed on the 9th October. We are awaiting further details of the new 5 Level system for Covid restrictions which will come into play as of the 2nd November, and how this will affect our casino opening hours in Scotland. 

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UPDATE: 21 OCTOBER 2020

We will be temporarily closing our Manchester, Bolton and Salford casinos at 10pm on Thursday 22nd October due to Government restrictions.Our casino in Sheffield will also be temporarily closing at 10pm on Friday 23rd October.  We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 16 OCTOBER 2020

We will be temporarily closing our Blackpool casino at 10pm on Sunday 18th October due to Government restrictions. We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 13 OCTOBER 2020

We will be temporarily closing our casinos in Wirral, Renshaw Street, Queen Square and Southport at 10pm on Tuesday 13th October due to Government restrictions. We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 8 OCTOBER 2020

We will be temporarily closing our casinos in Scotland due to Government restrictions. In-line with the other hospitality and leisure venues, we are required to temporarily close our casinos in Glasgow and Edinburgh as of midnight on Friday 9th October, re-opening on Monday 26th October. We will continue to monitor the situation and will be updating our channels with further news of re-opening as soon as we know more. 

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UPDATE: 2 OCTOBER 2020


We're pleased to announce that Genting Casino Bolton are opening their doors on 3rd October. 

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UPDATE: 23 SEPTEMBER 2020

In light of the curfew restrictions announced by the Government on the 22nd September, we will be changing our operating hours so that casinos close at 10pm from Thursday 24th September across England. Casinos in Scotland are unaffected by curfew restrictions as it stands currently. Some casinos will be opening earlier to accommodate our guests.

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UPDATE: 22 SEPTEMBER 2020

In light of the curfew restrictions announced by the Government, we will be changing our operating hours so that casinos close at 10pm from Thursday 24th September.  We are currently reviewing our casino opening hours and will confirm new opening times for each casino in the coming days.

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UPDATE: 21 SEPTEMBER 2020

In line with recent Government restrictions, Genting Casino Queen Square & Renshaw St. will be changing their opening hours to 12 noon - 10pm from Friday 18th September for all live and electronic gaming.

Genting Casino Southport will be changing their opening hours to 12 noon - 10pm for electronic gaming. Live gaming will commence at 6pm Mon-Thurs and 4pm Fri-Sun.

Genting Casino Wirral will be opening 12 noon - 10pm for electronic gaming, with live gaming starting at 6pm. 

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UPDATE: 17 SEPTEMBER 2020

In line with recent Government restrictions, Genting Casino Newcastle will be changing their opening hours to 12 noon - 10pm from Friday 18th September for all live and electronic gaming.

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UPDATE: 14 SEPTEMBER 2020

We're pleased to announce that Genting Casino Leicester are opening their doors on 15th September.

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UPDATE: 7 SEPTEMBER 2020

We're pleased to announce that Genting Casino Manchester and Salford are opening their doors on 8th September.

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UPDATE: 20 AUGUST 2020

Following the announcement today (20th August) that casinos in Scotland can re-open from Monday 24th August, final preparations will be made at our three venues in Scotland.

We are very pleased to have been given the green light to open these casinos and are looking forward to welcoming back our customers. Over these past few months, a lot of work has been going on behind the scenes and we can promise our customers a safe and enjoyable experience when they return to our venues.”

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UPDATE: 14 AUGUST 2020

We are very pleased to finally have been given the green light to open and are looking forward to welcoming customers back.

Over the past few months, we’ve been working tirelessly to ensure all our venues up and down the country are Covid secure to provide our returning customers with the safest and most enjoyable environments possible.

Now that our ability to open has been fully confirmed, final preparations will be made and we will open the majority of our casinos from Saturday (15th August).

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UPDATE: 31 JULY 2020

Following the latest Government announcement at noon today, we wanted to advise you that we are unable to open our casinos as anticipated tomorrow, the 1st August.

This is extremely disappointing given the hard work and effort that our teams have put in to make the environment safe and secure and we had been hugely looking forward to welcoming you back.

At the moment we do not have a new opening date. We will continue to engage with the Government over the coming days in an attempt to bring some certainty to this situation and we will keep you advised via email, text, the website and our social channels.

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UPDATE: 17 JULY 2020

Following today’s (17th July) announcement from the government, we can confirm that we will be re-opening our business in England on the 1st August. 

We have been preparing for our re-opening date for several weeks now and have introduced a raft of measures to ensure our premises are safe for both colleagues and customers. We are really looking forward to finally being able to welcome our customers back.

Our three casinos in Scotland will remain closed until the Scottish government allow for them to re-open. 

You can find more detail on the measures and steps we have taken here and an idea of what to expect when you come to the casino.

WHAT TO EXPECT WHEN I VISIT

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UPDATE: 24 JUNE 2020

We have been working hard to be ready for an opening of our Casinos in England on the 4th July. We’ve been really busy putting measures and actions in place right across the country which would provide a safe environment for both our customers and staff. Disappointingly though it was confirmed on the 23rd June that the Government would not be allowing Casinos in England to open on the 4th July.

At the time of writing we do not have a confirmed date on which we will be authorised to open. The industry however is working hard to lobby Parliament and endeavouring to ensure we are able to open at some point during the summer. Similarly, we do not currently have an authorised date for Scottish Casinos to open.

We very much look forward to being able to welcome you back into our business and we will continue to update reference this situation on our website as well as where appropriate on email and social media channels.

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UPDATE: 19 JUNE 2020

As the leisure industry starts to prepare to come out of lockdown, here at Genting we are getting ready to welcome you back to our casinos. Of course, before we do that a lot of changes are being implemented to ensure that our operation is in line with government guidelines in relation to social distancing, and to ensure that our customers can still enjoy the great experiences we offer in a safe environment.

As I am sure you will appreciate, this is a significant undertaking and requires an enormous amount of work across the entire business. We are currently targeting a 4th July re-opening date – albeit with restrictions on capacity and certain elements of our offer – but our absolute priority will be to ensure our environments are safe for both our customers and our employees and we will not open until we are satisfied that that is the case.  

We are currently working through all of the operational implications, but it should be expected that in the short term there may be some changes. 

Over the coming days and weeks, we will be finalising these plans and as we do, we will keep you updated through our social channels, on our website and via email communications so that you can start to plan your visit with the peace of mind that the Genting environment will be safe and secure.

In the meantime, we hope that you and your family and friends are safe and well.

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UPDATE: 3RD APRIL 2020

In line with the Government Job Retention Scheme, the vast majority of our 4,000 committed staff have moved, or are imminently moving, to be classed as ‘Furloughed Workers’.  A direct result of the ‘furlough’ situation is that we are now going into a ‘radio silence’ and therefore we won’t be communicating in our normal ways until we’re back again. Your My Genting Points have been frozen so that any points due to expire whilst we’re closed will be waiting for you until we’re open again.  We look forward to welcoming you back in person soon.

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UPDATE: 24TH MARCH 2020

Following the Prime Minister’s announcement on Monday 23rd March we have suspended the operation and streaming of our live gaming tables from all casinos within the UK. GentingBet.com our online business continues to operate with both its casino and sportsbook offerings.

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UPDATE: 22ND MARCH 2020

Whilst Genting had decided and arranged to close the casinos at 6am on the 21st March, following the Government announcement on the evening of Friday 20th all UK land-based casinos were actually closed by midnight on Friday 20th March.

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Sorry, we are temporarily closing - effective 6am on Saturday 21st March

 

The current COVID-19 (Coronavirus) situation is fast-moving with developments happening daily, however, after careful consideration and reviewing Government guidelines, we have taken the decision to temporarily close our casinos from 6am on Saturday 21st March.

As the leisure industry starts to prepare to come out of lockdown, here at Genting we are getting ready to welcome you back to our casinos. Of course, before we do that a lot of changes are being implemented to ensure that our operation is in line with government guidelines in relation to social distancing, and to ensure that our customers can still enjoy the great experiences we offer in a safe environment.

As I am sure you will appreciate, this is a significant undertaking and requires an enormous amount of work across the entire business. We are currently targeting a 4th July re-opening date – albeit with restrictions on capacity and certain elements of our offer – but our absolute priority will be to ensure our environments are safe for both our customers and our employees and we will not open until we are satisfied that that is the case.  

We are currently working through all of the operational implications, but it should be expected that in the short term our opening hours may be affected and the availability of certain products and services may be limited.

Over the coming days and weeks, we will be finalising these plans and as we do, we will keep you updated through our social channels, on our website and via email communications so that you can start to plan your visit with the peace of mind that the Genting environment will be safe and secure.

In the meantime, we hope that you and your family and friends are safe and well.

 

Genting Casinos