The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Find out more Genting Cookie Cross

Responsible Gaming

Gambling should be a fun and enjoyable experience. Genting Casinos do recognise that for a small minority of people, gambling can become a problem. Within our casinos, we are committed to providing a safe and controlled environment to support those individuals who demonstrate they are unable to control their gambling.

Information on our approach to responsible gambling can be downloaded using the links at the bottom of this page.

Here are some of the warning signs


  1. Have you put at risk important or significant relationships, educational studies, or job or your career because of gambling?

  2. Do you chase losses by continuing or quickly returning to gamble when on a losing streak?

  3. When you win do you have a strong desire to return and win more?

  4. Do you ever gamble until you have completely run out of money?

  5. Have you lied, stolen or borrowed to get money for gambling?

  6. Are you reluctant to spend gambling money on anything else?

  7. Do you ever gamble for longer than you had planned?

  8. Do you ever gamble to escape worry, trouble, disappointment or frustration?

  9. Do you feel depressed or suicidal because of your gambling?

  10. Are you in debt because of gambling?

  11. Have you ever sold your own or your family's possesions to get money to gamble or to pay gambling debts?

If you have answered yes to one or more of these questions, you may have a problem. Help is at hand.

Genting makes voluntary contributions to the responsible gambling trust (RGT).

Genting is part of the land based casino scheme SENSE, allowing people to voluntarily self-exclude from all land based casinos for a minimum of 6 months.

If you need advice, call the GamCare Helpline on 0808 802 0133 or visit or Alternatively you can contact the CNWL National Problem Gambling Clinic on 0207 534 6699.

We recognise that some of our customers who are no longer able to enjoy gambling, may wish to restrict their gambling. Genting Casinos provides a self-exclusion facility, which allows customers to suspend their membership for a minimum of six months.

A self exclusion form can be requested from our Casino's.

We support the work of Gamcare who offer support to those people who are concerned about gambling.



Click Here to view our PLay It Safe website


Responsible Gaming | Terms & Conditions | Privacy policy |
Genting Rewards Terms & Conditions | Sitemap

Copyright Genting UK, 2016. Genting Casino All rights reserved.

Genting Casinos UK Ltd Company number 01519689,
Registered Office Genting Club Star City , Watson Road, Birmingham, England, B7 5SA,
Registered in England