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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Genting Casinos Limited relationship with you in relation to this website.

The term "Genting Casinos" or "us" or "we" refers to the owner of the website, Genting Casinos Limited, whose registered office is Genting UK Ltd, Company number 01519689, Genting Club, Watson Road, Birmingham, B7 5SA. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Genting Casinos’ prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.



Genting Slots Club Terms & Conditions

1.       By joining the Genting Slots Club you will automatically become a member of the Genting Rewards loyalty

2.       Programme if they are not already a member.

3.       Slots Club Membership requires the member to provide either a mobile number or email address.

4.       The decision of the casino management in any dispute is final.

5.       The casino management reserve the right to withdraw any offer at any time and without prior notice.

6.       Any offer awarded may not be transferred or redeemed for cash and cannot be used in conjunction with any other discounts or special offers.

7.       Offers are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice.

8.       All offers are subject to availability.

9.       Genting Slots Club is open to all UK residents aged 18 years or over except employees of Genting Casinos Limited, their families, agents and agencies and anyone else professionally connected with this promotion who are all precluded from participation.

10.   Entry instructions are deemed to form part of the rules as are these terms and conditions.

11.   Entry into the Genting Slots Club is deemed to signify acceptance of the rules.

12.   The promoter or participating casino may refuse to accept a promotional chip/voucher, at its discretion if they appear to be defective, tampered with, misprinted, damaged or defaced, forged or reconstructed.

13.   The promoter reserves the right to amend, alter or terminate any offers at any time due to circumstances beyond its control.

14.   The promoter’s decision is final in all matters relating to the Genting Club Slots Club. No correspondence will be entered into.

15.   Promoter: Genting Casinos Limited, Genting Club Star City, Watson Road, Birmingham B7 5SA.

16.   Registered in England 01519689.



Genting Slots Promotion Terms & Conditions


Enter our Prize Draw to Win £500 in Genting Reward Points OR £1,000 in free Online Slots Play



By participating in our Genting Slots Promotion you are taken to accept these Terms so please read them carefully.

If you do not wish to be bound by these Terms then do not enter our Slots Promotion.


Eligibility and Entries

1.     This prize draw is open for entry between 27 February 2016 and 25 March 2016 (“Entry Dates”)

2.     To enter you must:-

a. Be 18 years of age or above;

b. Be a UK resident (excluding NI, Channel Islands and the IOM);

3.     To enter you must:-

 Casino Prize Draw

a. Attend one of 34 participating Genting Casinos in the UK between the Entry Dates;

b. Be / become a member of our Rewards Scheme and swipe your Rewards Card.

c. Collect a prize draw entry ticket from the Rewards Kiosk at that Casino (1 ticket per person per day);

d. Post your ticket in the Casino’s prize draw box,


 Online Casino Prize Draw

a. Register for an online account at for entry into our online and your local casino’s prize draw.

  (new account holders only, 1 ticket per person).

4.      No fee is or will be charged for entry.

5.     Additional Entries

These entries are only available during 27th February – 23rd March.

Additional prize draw entries may be obtained as follows:-


Casino Prize Draw


Customer Spend / Stake

(per person per day)

No. Additional Tickets (Max)

[Attendance at Casino (see 3 above)]



Play on Casino Slots

Over £500 up to £1,999


Play on Casino Slots

Over £2,000


Play on  Online Casino Slots on

Over £500


Maximum Number of Tickets Attainable Per Person Per Day



Online Prize Draw


Customer Spend / Stake

(per person per day)

No. Additional Tickets (Max)

[Initial  Sign Up

(see 3 above)]



Play on Online Casino Slots on

over £500


Play on Online Casino Slots on

Over £2,000


Play on our landbased Casino slots**

Over £500


Maximum Number of Tickets Attainable Per Person Per Day



(note* 5 entries only possible for new sign ups on day of registration)

**In order to receive the online additional prize draw entry for slots play in a land based casino you need to be a member of Genting’s Rewards Scheme

Additional entries will be available on the kiosk to claim 72hrs after earning the entry.

6.      Qualifying spend is calculated as the customers own casino and online stakes exclusive of any other discounts, bonuses or offers.

7.      Rewards Scheme Membership

In order to enter the Genting Venue Prize Draw you must be a member of Genting’s Rewards Scheme. You can sign up online or in our casinos. Membership confers many benefits including regular reward point accrual from gaming which can then be utilised for exciting casino and retail offers and you will also receive advance news of offers and promotions that we think may be of interest to you. For full details visit or ask in club.

For present purposes note that we will use your Rewards information to administer this promotion, and send you details of offers of interest from time to time. All personal data volunteered will be treated strictly in accordance with our Privacy Policy, a copy of which can be found here and is prominently displayed in our casinos. Note that you can opt-out of the receipt of offer and promotions at any time.



8.     A random prize draw will take place for each casino and for our online customers on or before 31 March 2016 and the winners will be contacted within 72 hours of that prize draw. Genting reserves the right to award the prize to another individual where reasonable efforts to contact a winner fail.

9.     In the event that you win you agree that you may be required to take part in reasonable commercial publicity.


Prizes and Winners


10.   53 x top Prizes of £500 in Genting Rewards Points OR £1,000 in Online Casino slots play on are available to be won:-

· Minimum of 1 x top prize of £500 in Genting Rewards OR £1,000 in Online Casino slots play for each of our 34 Casinos, please visit your local Genting Casino for number of top prizes on offer; and

· 2 main prizes of £1000 or £500 in Genting Rewards and 5 runners up prizes of £500, all given as bonus cash with 1 x wagering for online customers

11.   The winner will be asked to choose 1 of the 2 prize options. Once an election is made that is the prize that the winner will receive and prizes are not interchangeable.

12.   Any winner who elects to take £1,000 of online slots play will need to either login or register for an online account and must turn the bonus 1 times before a withdrawal can take place. These credits will expire after 365 days from date of issue.

13.   No cash alternatives will be given in respect of either prize.

14.   Prize draw winners do not need to be in the casino at the time of the draw to claim their prize. If a prize winner is drawn and they are not in the casino, they will be contacted to confirm they have won.

15.   The Promoter accepts no responsibility or liability to you for cancellation of entries, late entries, or cancellation or substitution of prizes



16.   References to “Genting” in this Agreement are to:-

a.   Genting Casinos UK Limited and Coastbright Limited, when referring to land-based casino gaming;

b.   Genting Alderney Limited, when referring to online gaming.

All of the above entities are regulated and licensed by the UK Gambling Commission.

17.   Any and all queries in respect of this promotion should:-

a.   be addressed to your local casino; or

b.   be addressed to online chat team (for online gaming related queries).


18.   Prizes cannot be used in conjunction with any other discounts, promotions or offers.

19.   Genting reserves the right to substitute prizes of equivalent value and to withdraw or terminate this prize promotion at any time where it deems it necessary to do so, or where circumstances beyond its reasonable control arise.

20.   Genting reserves the right to terminate any entry (including winning entries) where you are subject to a barring, suspension or self-exclusion.

21.   Genting reserves the right to exclude any entries which it considers fraudulent or based on misconduct

22.   Save where liability cannot be limited as a matter of applicable law, Genting shall not be liable for and hereby excludes any and all liability for any loss, damage, or liability arising from this prize promotion.

23.   Genting’s decision on any dispute is and shall be final.

24.   This prize draw promotion including any dispute or claim, shall be governed by English law and subject to the exclusive jurisdiction of the English courts, to which entrant and Genting exclusively submit.


Christmas Terms & Conditions

1. The casino reserves the right to cancel a provisional booking if a deposit payment is not made.

2. Cancellations of individual guests or of the event will result in deposits being forfeited as deposits are non-refundable or transferable.

3. The final balance is required fourteen days prior to the date of your event and is not refundable or transferable in the event of cancellation.

4. Please contact casino for method of payment.

5. 10% off wine, Prosecco and Champagne is only valid on pre-ordered drinks made at time of booking and cannot be ordered without food

6. All prices are inclusive of VAT.

7. A discretionary 10% service charge will be added on any group with 10 people or over.

*See page 4 for details.


Go Casino Terms & Conditions

¥ Choose from a pint of selected draught beer, 175ml glass of house wine, a single measure of house spirit with a standard mixer (not including Red Bull) or a draught soda.

* Please note the ‘Learn to Play’ session is held before food is served and is subject to availability at the weekends.

† £10 Free Play Bet. This offer is for an even chance bet on Roulette. Promotional stake not returned on winning bet. This voucher can only be used

on one spin. If zero comes in, you will receive half the value of the voucher and the voucher will be retained.

Any voucher you are presented with cannot be used with any other promotion or voucher on the same day. This offer is not transferable or

redeemable for cash. No change given. Promotion subject to availability. Offer valid between 21.11.2016 – 31.12.2016. The promoter reserves

the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control. The promoter’s decision is final in all

matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further

promotional activity. Promoter: Genting Casinos UK Ltd. Registered in England 01519689.



Genting Casinos Limited copyright notice

This website and its content is copyright of "Genting Casinos Limited" - © "Genting Casinos Limited" 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only

  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

    The information contained in this website is for general information purposes only. The information is provided by "Genting Casinos Limited" and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, loss of data or profits or any loss or damage whatsoever, arising out of or in connection with the use of this website. We do not exclude liability for personal injury or death resulting from our negligence or any liability which it would be illegal to exclude or attempt to exclude.

    Through this website you are able to link to other websites which are not under the control of "Genting Casinos Limited". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, "Genting Casinos Limited" takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


To view a list of our standard gaming voucher terms and conditions click here


Genting Rewards - £5 member offer

You must be a Reward Card Holder to be eligible for this offer. Your friend must not be an exisiting Reward Card Holder and a new member only. The 500 points will be available to redeem for one month from being awarded.




Jess Glynne Ticket Giveaway T's and C's

Genting Casinos UK Limited – (“Genting”) Jess Glynne Ticket Giveaway - Terms and Conditions
Your entry and participation in this Competition is at all times subject to the provisions of these terms and conditions. Please read the following carefully.

If you do not accept the terms of our Competition then do not enter and navigate away from this page.

1. The competition is open to all UK residents aged 18 and over, except:-

• Employees and families of the Promoter and its affiliate companies, agencies and anyone professionally connected with the promotion;
• Residents of the Northern Ireland, the Isle of Man or the Channel Islands.

2. Entries to the Competition will close at 15:00 on Thursday 29th September 2016 .
3. The winner must be a Genting Rewards Member in order to claim their prize. If the winner is not already a Genting Rewards Member, they must become one in order to claim

i. If the winner is ineligible for Genting Rewards Membership

i. The winner will be disqualified from this and all future promotions and competition
ii. The prize will be forfeit
iii. A new winner will be allocated for the prize

4. To enter the competition you will have to tweet your favourite concert memory using the hashtag #GentingGigs.
5. All entrants must also follow our twitter page @Genting_Casinos, there is a limit of one entry per person.
6. The winner will be chosen at random from all the tweets using the hashtag #GentingGigs
7. The prizes on offer are 2x tickets to see Jess Glynne perform at the Genting Arena on 18th November. We will use an independent website to automatically choose the winner at random from all the entries, the website we will use is
8. There will be no travel or accommodation included and the winner will be responsible for any additional costs incurred
9. The prize has no cash value and cannot be substituted in the event of the evening being cancelled
10. The winner will be announced on Friday 30th September on Twitter. The winner will also be informed via a direct message. If the winner does not claim their prize another winner, from all the correct answers, will be picked. Winner has 48 hours to claim their prize, the 48 hours starts from when the direct message is sent to the winner.
11. In order to claim the prize the winner will have to reply to the direct message with their full name, date of birth and email address. In order to collect the tickets the winner must prove their identity via a passport or Driving License when collecting the tickets on the day of the show. Only the winner can collect the tickets.
12. The Promoter accepts no responsibility or liability to you for:-

• technical issues, or other problems encountered with voting or entry, including but not limited to non-availability of any network or interface, nor
• cancellation of entries, late entries, or cancellation or substitution of prizes;

13. Any personal data provided by, and relating to, the Entrants will not be disclosed to a third party without the individual's consent.
14. Personal data relating to Entrants will be retained by the Promoter for a reasonable period after the Competition closes to assist Promoter to operate competitions in a consistent manner and to deal with any queries on the Competition.
15. The winner MUST agree to take part in reasonable publicity.
16. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so, save that the Promoter shall not exercise this right unreasonably.
17. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct.
18. The Promoter and their agents accept no responsibility for difficulties experienced in submitting an entry to this promotion.
19. This promotion and these terms are governed by English law and subject to the exclusive jurisdiction of the English Courts.
20. This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter.
21. Entrants are deemed to have accepted these terms and conditions by participating in this promotion. Promoter: Genting Casinos UK Ltd, Genting Club Star City, Watson Road, Birmingham, England, B7 5SA

Go Casino Terms & Conditions

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Copyright Genting UK, 2016. Genting Casino All rights reserved.

Genting Casinos UK Ltd Company number 01519689,
Registered Office Genting Club Star City , Watson Road, Birmingham, England, B7 5SA,
Registered in England