What you need to know
Tips For Your First Visit
Get ready before
Your First Visit
If you have never been to a casino before, your first trip is likely to be filled with excitement, anticipation, and exhilaration. It is not unusual to feel a little apprehensive, but ensuring an enjoyable and memorable first visit is what Genting do best. Our friendly croupiers and staff are always on hand to help – so regardless of your level of experience, there is something for everyone.
Please read through our carefully crafted sections for some top tips to help you on your first visit. If we are not able to answer your question, please feel free to speak to our friendly team who are always happy to help.
DO I NEED TO REGISTER?
Some of our casinos operate an open-door policy, which means that you do not need to be a member to visit. You can read all about it here, including a list of all open-door casinos. However, it is wise to carry a photo ID with you for quick verification. You can also decide to become a member when you visit our casinos. We have special promotions and offers exclusively for our My Genting members, so registration has more benefits than you might think. If you’re a new customer, here are some offers you might be interested in.
UNDERSTANDING CHIPS
When playing games such as Blackjack and Roulette you buy casino chips at the tables. Just place your money on the table and ask the croupier for some chips There are two different types of chips, some with values and others without; The ones with values are called “Cash Chips” and are effectively the currency within the casino. You can use them to play on any table you like. The non-value chips are called “Colour Chips” and are only used on Roulette. They help the croupier identify who has which chips. Remember you cannot take “Colour Chips” away from the table you are playing on. When ready to leave a table tell the dealer “Cash out” and they will exchange them for cash chips. When it's time to leave, the croupier does not have access to cash at the tables so you need to change your chips for cash at the cash desk.
Download
My Genting App
- Complete Badges & Challenges and earn even more points
- See what's on easily and conveniently at your local casino
- All your messages in one place
- Stay up to date with latest game releases
- Track your points and current balance
- Plus so much more
Available on Android and iOS devices,
with our free to download app
*10% off the all-day menu in Scotland instead. 10% off drinks excludes London Casinos Palm Beach, FortyFive Kensington, Crockfords, Colony and Scottish casinos. Full Badges T&C's here Full My Genting T&C's here
Download to start earning today!
