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I am getting error code 3010 / 3015 when trying to log in/reset my password, what should i do?
This error appears when you are trying to login/reset your password using an email that isn’t registered to an account.
Can you please try alternative emails as there is no app account associated with the email you are trying.
I completed all the challenges for the Birthday Bonanza badge but now I can't see them
If your birthday is the last day of the month and activity on that day completed a challenge or the badge you will be able to redeem this in the 'unclaimed rewards' section of the app where it will be available to redeem for 30 days.I am getting error code 403, what does this mean?
Error code 403 usually appears when the device being used isn’t compatible with the app.
We would advise that you try logging out via the side menu, deleting the app & reinstalling. Please also ensure you are not using a VPN.
I visited and played during my birthday month but the Birthday Bonanza Badge did not complete
In order to complete the birthday challenges you need to visit 4 times, play each listed game twice or refer a friend during the calendar month of your birthday. Only 1 visit / play per game can be logged on any gaming day.Can i update my email/phone number for my app account?
Yes, you can update your app account details in teh 'App Account Settings' via the main menu, top left of the app.When I try to complete the online sign up badge i get error 2049, what does this mean?
This error can occur when you are either already a member of the online casino, there is an issue with our third party or, you have self-excluded yourself with GAMSTOP. If you believe that there is an issue with the third party, you can contact them directly here https://www.gentingcasino.com/contact/How can i see my total count of buy ins and pay outs?
The quickest way to get ths information is to visit your local Genting Casino and request this information from the manager. The casino will be able to print you off your history for you.I visited and played during my birthday month but the Birthday Bonanza Badge did not complete.
In order to complete the birthday challenges you need to visit 4 times, play each listed game twice or refer a friend during the calendar month of your birthday. Only 1 visit / play per game can be logged on any gaming day.My Genting
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