Safer Gambling

Providing a safe gambling environment and player protections for all to gamble responsibly

Safer Gambling

What you need to know

Safer Gambling

Protecting Minors

Gambling under the age of 18 is a criminal offence. Genting takes its responsibilities to prevent access by under-18s very seriously indeed.

If there are concerns about minors getting access to gambling websites, there is filtering software that can be used to protect minors from seeing gambling related sites, these include:

  • Net-Nanny filtering software protects children from inappropriate web content. Visit the page here
  • CYBERsitter filtering software allows parents to add their own sites to block. Visit the page here

It is also advised to check your own media system for inbuilt parental controls.

Blocking software

If there are concerns about getting access to or viewing gambling sites online, there is blocking software that can limit access to websites or other services available over the internet.

There are two kinds of blocking software generally available:

  1. General blocking software, which is designed to block any sites, you want and set access permissions or parental controls:

  1. Gambling-specific blocking software, which is designed to block gambling websites.

These are non-exhaustive examples of blocking software that are generally available on the web. Whilst such software can be a useful tool to control access to gambling sites, any use of the product will be between you and the third party provider (not Genting) and (in some instances) a fee may be charged for use.

There are now a number of Banks that have the ability for you as a customer to block any gambling transactions. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: There is also the ability to limit exposure to gambling advertising across social media platforms, such as is explained on this page:

Why we may need to know more

We have a legal obligation to establish that the money being spent is legitimate. This doesn't mean you're suspected of anything untoward; we just need to be confident that any funds used are not a cause for concern.

Moreover as industry professionals, we understand more than most that issues can arise around gambling. We want all our customers to play in a safe and responsible manner and within their means and to a level that is affordable to them.

What information will I be asked for?

We may need you to provide documentary evidence of your ID such as a passport or driving licence along with proof of address. In addition, you may also be asked for details on your occupation to help us gain a better understanding of your personal circumstances.

This may also include evidence surrounding sources of wealth and sources of funds, which may be in the form of bank statements, wage slips, tax returns, or other documents that supports your levels of play.

Will this Information be shared with anyone else?

ln accordance with our data protection policy, rest assured that this information will be held in the strictest confidence and will not be shared with any other organisations. Please review our Privacy Policy here.

Will other Operators ask me for this Information?

All gambling operators licenced by the UK Gambling Commission are required to follow these procedures to ensure that their services are not being used for any illegal activity.

What if I refuse to share my details?

Unfortunately, if you don't share this with us, it will put us in a difficult position and we may have no choice but to cease our relationship with you.

We value you as a customer and want to ensure you're comfortable with the information requested, so if you have any questions please do not hesitate to speak to one of our Casino Managers.

All FAQs

My Genting App

  • Complete Badges & Challenges and earn even more points
  • See what's on easily and conveniently at your local casino
  • All your messages in one place
  • Stay up to date with latest game releases
  • Track your points and current balance
  • Plus so much more

Available on Android and iOS devices,
with our free to download app

*Full Badges T&C's here Full My Genting T&C's here

Download to start earning today!

MyGenting membership card and app showing on mobile phone

This website uses cookies

By clicking 'Accept All Cookies', you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.See our Cookies Policy.