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Frequently Asked Questions

FAQS

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How do I become a My Genting member?

You can join My Genting at any one of our UK Genting Casinos. My Genting is only for Genting casino players. Once signed up you will be issued with a Genting membership card. Simply enter your card number and date of birth to start your Genting Casino journey. The app can be found in the App Store.

To download the app on iPhone click here or in Google Play Store for Android click here.

Are there social distancing rules in place?

We’re happy it is now safe enough to relax a lot of the restrictions we had in place during the pandemic but we still ask you to be considerate of others in the casino when you visit. We will continue to closely monitor government advice to ensure our casinos remain a safe place for both our staff and guests.

Do I need to book before I visit?

No, there is no need to book before you visit a Genting Casino. However, if you’re visiting our Late Bars and wish to book a booth or package at a select casino; you can do this on the local casino page – find your casino page here

Do you serve food and drinks?

Yes, all of our Genting Casinos serve food and drinks. There's sure to be something to tantalise your taste buds on our menus; ranging from smaller snacks to more sumptuous hot dishes. We also serve drinks at our late bar until closing. View the food menu for a casino of your choice here.

Can I drink whilst I play?

Of course, just remember to keep drinks off the gaming tables and use the small trolley tables that are provided. Our Late Bars serve a range of drinks until closing. If you would like a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your My Genting loyalty card.

Is there a dress code?

Smart casual dress is fine for our casinos, but if you want to feel a bit more James Bond; Casino Royale and opt for a tux – we won’t say no!

Smart jeans and smart trainers are acceptable, however, football shirts, muscle/vest tops are not. Caps and other hats are also a no for the security and safety of all our members, as it is vital that we can see people clearly on our CCTV system.

Do you host Poker games or tournaments?

Unfortunately, we no longer offer poker tournaments, but we do have cash poker games at select Genting Casinos. You can find out if your chosen casino has cash poker by checking its local casino page - find it here

You can also play poker with our online partner at GentingCasino.com

Do you have a late bar?

Yes, we serve an extensive range of drinks at our late bars until closing. You'll find something to quench your thirst at our casino bars - from the perfect pint to a glass of fizz or maybe something a bit more special? If gin's your thing, we've got a 3-step gin menu to make tailor your drink to you with at least 20 gins to choose from! Our bars are open until late, at casino closing times, find the closing times on each local casino page, find them here

Download
My Genting App

  • Enjoy 10% off ALL drinks*
  • Earn even more points by completing our in App challenges
  • Unlock exclusive rewards and receive instant points to your reward card
  • Stay up to date with latest game releases and events at your local casino
  • Track your points and points balance

Available on Android and iOS devices,
with our free to download app

*10% off the all-day menu in Scotland instead. 10% off drinks excludes London Casinos Palm Beach, 45 Kensington, Crockfords, Colony and Scottish casinos. See full terms here

Download to start earning today!

MyGenting membership card and app showing on mobile phone



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