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Frequently Asked Questions

FAQS

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Recognising problem gambling

What is problem gambling?

Problem gambling is an urge to gamble continuously despite clear harmful negative consequences or a desire to stop. Problem gambling can be defined by harm experienced by the gambler and/or others.

Is your gambling causing problems for you or others around you?

The following signs may indicate a problem:

  1. Spending more money and time on gambling than you can afford
  2. Finding it hard to manage or stop your gambling
  3. Having arguments with family or friends about money and gambling
  4. Losing interest in usual activities or hobbies like going out with friends or spending time with family
  5. Always thinking or talking about gambling
  6. Lying about your gambling or hiding it from other people
  7. Chasing losses or gambling to get out of financial trouble
  8. Gambling until all of your money is gone
  9. Borrowing money, selling possessions or not paying bills in order to pay for gambling
  10. Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
  11. Neglecting work, school, family, personal needs or household responsibilities because of gambling
  12. Feeling anxious, worried, guilty, depressed or irritable

We have a Self-Assessment section to help you recognise whether you may have a problem with gambling

Alternatively, please visit GamCare and take their self-assessment test by clicking here.

How do I become a My Genting member?

You can join My Genting at any one of our UK Genting Casinos. My Genting is only for Genting casino players. Once signed up you will be issued with a Genting membership card. Simply enter your card number and date of birth to start your Genting Casino journey. The app can be found in the App Store.

To download the app on iPhone click here or in Google Play Store for Android click here.

Are there social distancing rules in place?

We’re happy it is now safe enough to relax a lot of the restrictions we had in place during the pandemic but we still ask you to be considerate of others in the casino when you visit. We will continue to closely monitor government advice to ensure our casinos remain a safe place for both our staff and guests.

Do I need to book before I visit?

No, there is no need to book before you visit a Genting Casino. However, if you’re visiting our Late Bars and wish to book a booth or package at a select casino; you can do this on the local casino page – find your casino page here

Do you serve food and drinks?

Yes, all of our Genting Casinos serve food and drinks. There's sure to be something to tantalise your taste buds on our menus; ranging from smaller snacks to more sumptuous hot dishes. We also serve drinks at our late bar until closing. View the food menu for a casino of your choice here.

Can I drink whilst I play?

Of course, just remember to keep drinks off the gaming tables and use the small trolley tables that are provided. Our Late Bars serve a range of drinks until closing. If you would like a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your My Genting loyalty card.

Is there a dress code?

Smart casual dress is fine for our casinos, but if you want to feel a bit more James Bond; Casino Royale and opt for a tux – we won’t say no!

Smart jeans and smart trainers are acceptable, however, football shirts, muscle/vest tops are not. Caps and other hats are also a no for the security and safety of all our members, as it is vital that we can see people clearly on our CCTV system.

Do you host Poker games or tournaments?

Unfortunately, we no longer offer poker tournaments, but we do have cash poker games at select Genting Casinos. You can find out if your chosen casino has cash poker by checking its local casino page - find it here

You can also play poker with our online partner at GentingCasino.com

Download
My Genting App

  • Enjoy 10% off ALL drinks*
  • Earn even more points by completing our in App challenges
  • Unlock exclusive rewards and receive instant points to your reward card
  • Stay up to date with latest game releases and events at your local casino
  • Track your points and points balance

Available on Android and iOS devices,
with our free to download app

*10% off the all-day menu in Scotland instead. 10% off drinks excludes London Casinos Palm Beach, 45 Kensington, Crockfords, Colony and Scottish casinos. See full terms here

Download to start earning today!

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Genting Casinos UK Limited
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

Copyright Genting Casinos UK Limited, 2022.
All Rights Reserved

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