How do I receive My £10 in points for downloading the My Genting App?
Go to the badges and find the 'Newbie' badge, you will be able to redeem 500 points for the challenge and 500 points for the badge separately, this will give 1000 points in total. When you have redeemed 500 points for the badge this will turn gold. When you redeem 500 points for the challenge 'Downloading the app' this will also turn gold.How do I delete my ‘My Genting Rewards’ app account?
You can delete your account data via the settings area found in the main menu within the App. Please note that this will only delete your ‘My Genting Rewards’ app account information ( username, password, email address, phone number) and not any data that is stored in relation to your Genting Casinos membership more generally. If you do not have access to your app account and wish to delete your ‘My Genting Rewards’ app account please email mygenting@gentinguk.com.How do I sign-up for the app?
To create an account you will first have to be a My Genting member and sign up using the 'Genting Member' option with your card number and DOB. If you are not a member you can register on your next visit to one of our casinos or follow the non-member sign-up option to pre-register and set up and app account.I already have a Genting membership but can't sign up
If the app can't find your My Genting account the details may have changed since you first registered at the casino. Please visit reception at one of our casinos so that you can check the details that we have and update them if needed. After that you should be able to log in as a Genting member.I'm not able to log in to my app account
Please ensure that you are using details for this version of the My Genting App and not details from our previous app. If you are a user of this app but have forgotten your password visit the login screen and please select ‘Forgotten your details’ and you will be able to reset your password. Our app accounts are separate to Genting membership so you will need to sign up even if you have already registered at a casino.I didn't receive any verification / password reset message
If you have entered a phone number on registration it will have been sent to that phone instead of an email address. If you entered an email address only then please check your spam or junk folders as it comes from a different sender than other Genting emails.