What is problem gambling?

Problem gambling is an urge to gamble continuously despite clear harmful negative consequences or a desire to stop. Problem gambling can be defined by harm experienced by the gambler and/or others.

Is your gambling causing problems for you or others around you?

The following signs may indicate a problem:

1. Spending more money and time on gambling than you can afford
2. Finding it hard to manage or stop your gambling
3. Having arguments with family or friends about money and gambling
4. Losing interest in usual activities or hobbies like going out with friends or spending time with family
5. Always thinking or talking about gambling
6. Lying about your gambling or hiding it from other people
7. Chasing losses or gambling to get out of financial trouble
8. Gambling until all of your money is gone
9. Borrowing money, selling possessions or not paying bills in order to pay for gambling
10. Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
11. Neglecting work, school, family, personal needs or household responsibilities because of gambling
12. Feeling anxious, worried, guilty, depressed or irritable

We have a Self-Assessment section to help you recognise whether you may have a problem with gambling

Alternatively, please visit GamCare and take their self-assessment test by clicking here.

When playing games such as Blackjack and Roulette you buy casino chips at the gaming tables. Just place your money on the table and ask the croupiers for some chips.

There are two different types of chips, some with values and others without;

• The ones with values are called “Cash Chips” and are effectively the currency within the casino. You can use them to play on any table you like.
• The non-value chips are called “Colour Chips” and are only used on Roulette. They help the croupier identify who has which chips. Remember you cannot take “Colour Chips” away from the table you are playing on. When ready to leave a table tell the dealer “cash out” and they will exchange them for cash chips.

When it's time to leave, the croupier does not have access to cash at the tables so you need to change your chips for cash at the cash desk.

If there are concerns about getting access to or viewing gambling sites online, there is blocking software that can limit access to websites or other services available over the internet.

There are two kinds of blocking software generally available:

1. General blocking software, which is designed to block any sites, you want and set access permissions or parental controls:

• NetNanny
• CYBERsitter

2. Gambling-specific blocking software, which is designed to block gambling websites.

• Gamblock
• Gamban
• BetBlocker

These are non-exhaustive examples of blocking software that are generally available on the web. Whilst such software can be a useful tool to control access to gambling sites, any use of the product will be between you and the third party provider (not Genting) and (in some instances) a fee may be charged for use.

There are now a number of Banks that have the ability for you as a customer to block any gambling transactions. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: www.gamcare.org.uk/block-gambling-transactions. There is also the ability to limit exposure to gambling advertising across social media platforms, such as is explained on this page: www.begambleaware.org/limiting-gambling-ads-online.