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Genting Casinos UK
Promoter Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission. Welcome Offer & SMS Welcome Offer available in Casino
GENERAL BADGE/CHALLENGE TERMS AND CONDITIONS
Challenge types
Casino- Visit based challenges; -
It is required that the customer log each visit by presenting their My Genting card to a member of the reception team on entry each day they visit a Casino. If the member does not use their card, the visit will not be counted towards the promotion. It is the participating customers’ responsibility to ensure each visit is registered.
For the purposes of this promotion visits are counted per gaming day (see definition of a gaming day).
Resorts World Birmingham venue challenges- (Santai Spa, Genting Hotel, Vortex, Sky Bar & Restaurant, Resorts World Vouchers)
To qualify you must provide your e-mail address upon purchase or booking / at each venue and this E-mail address must match the E-mail address provided on your Genting Casino member profile (this may not be the same as the email associated with your app account), Please check these details at the venue if you have booked through a 3rd party such as booking.com.
The Challenge can only be completed by the purchasing member only.
For Resorts World Voucher purchases these can be made online only via the Resorts World Vouchercart website here.
Only fully completed purchases will result in the challenge being marked complete. For Genting Hotel this would be after checkout.
Casino- Play based challenges; -
For Electronic Roulette (E-Table) and Slot challenges your card must be inserted into the terminal at the start of play in order for your play to be tracked and for challenges to be verified.
For Live gaming you must hand over your card to the dealer/inspector and play must be recorded.
A maximum of one play per game type/machine type, per gaming day will count towards the completion of any challenges/badges. (See definition of a gaming day)
Table games, Slots and E-Table games are subject to availability and individual casino table offerings, they cannot always be opened on request.
Definition of a Gaming Day
A casino gaming day is 06:00- 05:59 the following day. Individual casino opening/closing times can be found at https://www.gentingcasinos.co.uk/casinos.
Promotional Periods
Monthly Badges
On-going Badges
Fixed promotional period
TRACK AND AWARD
All challenges should be tracked & awarded within 48 hour(s) of completion. If you believe you have completed a challenge but it has not been tracked correctly, please contact the customer service team using this link (link to CS)
POINTS
Once awarded, points redeemed in the app will be valid for 12 months and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for My Genting can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting-rewards/
GENERAL
In the event that a customer has their membership to Genting Casino revoked during the promotion period or enters into a Self-Exclusion agreement via SENSE they will be excluded from any further participation in the promotion.
MY GENTING APP DELETION
If a customer chooses to delete their My Genting App this will not delete their casino membership account, a record of all challenges, badges, rewards and associated information will be stored should the customer decide to download the app and re-register. Deletion of the My Genting App will not serve to extend the expiry of any challenges/badges beyond their initial validity period. Should you wish to discuss your casino membership, please contact your local casino at first instance.
YOUR DATA
All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/
GOVERNING LAW AND JURISDICTION
This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.
RESPONSIBLE GAMBLING
Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.
Badges & Challenges Terms & Conditions