Genting Casinos UK

Self Service Sports Betting Terminal Rules

These Rules detail the terms under which Betting Terminal bets are accepted at Genting Casino Stratford Limited (company number 07246090). It is your responsibility to ensure that you are familiar with these Rules as we cannot guarantee that our staff will draw them to your attention. By making a bet, you accept these Rules apply to the particular sport or event on which you are placing your bet (including any applicable daily payout limits).

You must exercise your own judgment in choosing to place a bet. You acknowledge that, in placing your bet you are not relying on any statement of any employee of Genting relating to the subject matter of a bet.

Bets can only be placed on the outcome of a future event. If Genting mistakenly accepts a bet for an event that has already occurred or if there is a clear indication of the likely outcome, then the bet will be void and your stake returned.

The customer must be 18 years or older.

Changes to the odds do not have any bearing upon bets that have already been placed and confirmed.

1. MAXIMUM PAYMENTS

The maximum payout on any bet or bets involving one or more of the same selections are shown below. These maximum payout amounts will apply even if, by taking a price, the level of potential winnings exceeds these amounts.

Where selections are taken from different categories listed below and are combined in multiple or accumulative bets, the lowest maximum payout limit will apply. Where a range of accumulators or other multiple bets are placed including a common selection) the maximum payout will apply to all those bets including that selection, even if the bets are placed over a number of days.

Any group of customers who have placed the same combination of selections and we believe have been acting as a syndicate will be treated as one customer for the purpose of the limits below.

Minimum/Maximum Stakes, Payout Limits
Minimum stake per bet/betting slip: £0.50
Maximum stake per bet: £200
Maximum stake per betting slip: £300
The maximum amount that can be won with any ticket is £15,000
Maximum winnings per customer/per 24 hours*: £50,000
*24 hours is based on the hours of 9am to 9am

2. ACCEPTANCE & SETTLEMENT OF BETS

2.1. Bets are placed with Genting Casino Stratford Limited via the Betting Terminals.
2.2. No bet is accepted until we have provided you with a valid receipt that the bet has been accepted by us. Genting Casino Stratford Limited reserve the right to refuse to accept the whole, or any part of any bet.
2.3. It is the responsibility of the customer to check the receipt carefully as mistakes cannot be rectified after the event.
2.4. It is your responsibility to ensure you check your receipt to verify that the amount you have paid and your bet details have been correctly recorded. Bets can only be cancelled or changed by mutual consent. You must retain your receipt until all bets on your slip can be fully settled, when any returns due will be paid upon the surrender of your receipt.
2.5. In the event of a dead heat for first place, the stake money on a winning selection is divided by the number of winners in the dead heat, and the full odds paid to the reduced stake, with the remainder of the stake money being lost.

A similar rule applies to the place part of a bet where, as a result of a dead heat, more than the required number of selections are placed.

2.6. We reserve the right to void any bet accepted by us and withhold settlement if we become aware that the bet breaches the governing rules of the relevant sport or event in question.
2.7. Any bet inadvertently accepted after an event has been resolved will be void.
2.8. Any bet accepted in error and contrary to the provisions as stated above, will be void even if you have been provided with a valid printed receipt.
2.9. We do not accept any responsibility for a bet not being placed for any reason, including but not limited to; computer issues, electricity failure, failure of telecommunications systems or services.
2.10. We reserve the right to refuse payment on any bet where we are unable to substantiate the selections and the instructions on our bet capture system.
2.11. Betting, by its very nature, is a fast moving environment. We will do all that we can to avoid any obvious errors or omissions in respect of the announcing, publishing, handicaps, place terms, runners or results.
2.12. Instructions issued by means of a Press Announcement or by way of a notice displayed on our betting terminals are to be read as being part of these Rules.
2.13. Genting Casino Stratford Limited may use information that it collects from you when placing a bet to collate statistics and betting patterns. By placing a bet, you consent to Genting’s use of such information.
2.14. Where there is evidence of price, race, match or event rigging, we reserve the right to make bets void or withhold settlement of bets pending the outcome of any subsequent investigation.
2.15. Sports Betting. We reserve the right to apply a rule 4 deduction to outright bets on sporting events when a player, contestant or team is withdrawn from the betting after having been declared to play. For betting purposes we consider a player to have been declared to play if he is included in a first round draw (for sports like tennis, snooker and darts) or its equivalent in other sports.

3. FOOTBALL

An unplayed or postponed match will be treated as a non-runner for settling purposes unless it is played within the next 24 hours (local time of betting event) in which case the bet will stand. This also refers to games that started but where abandoned before the competition of 90 minutes play.

Should a team be disqualified or banned from the league prior to the season, then all bets on this team will be made void. Should this happen after the first game of the league was played, the bets on this team will be settled as lost.

If a player has not entered the field of play before the first goal has been scored, then this player is deemed a "non- runner" for the bet "Which player will score the first goal of the match", all bets on this player are void. If the "Own Goal" is scored by a player who is an option to bet on as the "First/Last Player to Score", the "Own goal" does not count for this player. This means that all bets on specific players to be the first/last to score are "lost".

Further popular bets, which are offered for football events:

Rest of the match: Example if Arsenal were playing Blackpool and the current score was 6-0 the BETTING OPPORTUNITY will before the REST OF THE MATCH ONLY - as if the match started again at the time of placing the bet. The betting slip will indicate the actual score at the time the bet was placed: "Rest of the match from 6:0 - Arsenal" together with the bet for the remaining time i.e. Arsenal, as you think Arsenal will be able to win during the remaining time (the bet would be lost if no more goal would be scored and therefore Arsenal would draw during the remaining time).
Handicap: Handicap bets are settled on the basis that one of the teams is given a goal(s) start. Bets are settled by adding (or subtracting) the goal start to the 90 minutes result.
Double Chance: Bets are settled on the following possible outcomes in a specified football match - e.g. Barcelona - Real Madrid:
Home/Draw- Barcelona to win/Match to end in a draw
Away/Draw - Madrid to win/Match to end in a draw
Home/Away - Barcelona to win/Madrid to win
Drawn no Bet: A draw no bet market is betting on the result of a game by choosing which team will win, if there is a draw the selection is treated like a non-runner.
Over/Under: A bet on whether the final result of an event will be above or under a set amount of goals. If the Over/Under line is a whole number and the correct result is equal to it, the selection is treated as a non-runner.
Half Time/Full Time: Bets must indicate the result of both, half-time and full-time

4. PROBLEMS WITH BET INSTRUCTIONS

4.1. We will only accept bets on matches and markets for which we quote prices. Any bet taken in error for a match, tournament or market for which no prices are available will be deemed void. In the event that any selections are unclear or illegible then those selections will be deemed void.
4.2. Unless otherwise specified, all bets which state a particular team to win will be settled on the 90 minute result of the next match they play.
4.3. From time to time we may offer betting on the 'outright result', 'to Win in Extra Time' etc.

5. AMERICAN FOOTBALL

Abandoned or postponed matches are void unless rearranged and played within 24 hours (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. Unless otherwise specified, for all other bets the event must be played for a total of at least 55 minutes. If a money line, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

The score at the end of play, including overtime if played, will be taken as the final result, with the exception of Quarter and First Half lines as these do not include overtime.

When handicap betting is available, if the match finishes as a tie, stakes will be returned
The Home Team is always listed second unless otherwise stated.
At least 55 minutes of play must elapse for bets to stand, unless otherwise specified.
Overtime counts for all bets unless otherwise specified.

If a team is designated to play at home and the game is moved to a venue outside of the state where they reside, bets will be made void. All results as per the official governing bodies - the official Game Book provided at www.nfl.com, at www.ncaa.org, at www.nfleurope.com, at www.cfl.ca and at www.arenafootball.com.

5.1. Money Lines. Both teams are priced to win the full game with no handicaps applied. When betting on the money line your team must win the game on the field in order for you to win the bet. For settlement purposes overtime counts. If the game remains tied after overtime, dead heat rules apply.
5.2. Point Spread. A point spread bet is a bet on a team to win the game with handicaps applied. To even the match for betting purposes, the favourite gives the 'underdog' × points start. A favourite is indicated by a minus points handicap and the underdog by plus points. At the end of the match, the relevant handicap is added to, or subtracted from the selected teams' score to determine the point spread result. In the event of a tie on the handicap all stakes on this market are returned. For settlement purposes overtime counts.
5.3. Game Totals. A total line is offered on the predicted total number of points scored. Prices are offered for the actual score to be over or under this quote. The total result is the combined total points for both teams at the end of the relevant period of play. When the combined scores of both teams equals the totals line then the stakes are returned.
5.4. Game Wagers. At least 55-minutes of play must elapse for game bets to stand.
5.5. Quarter/1st Half Lines. The relevant quarter or 1st half must be completed for bets to stand. The 4th quarter does not include overtime.
5.6. 2nd Half Lines. 2nd Half Point Spread and 2nd Half Game Totals will be available after the 1st half of each game is completed and will be suspended as soon as the 2nd half commences. For settlement purposes the 2nd half lines include overtime. At least 25 minutes of play must elapse in the second half for bets to stand.
5.7. Highest scoring quarter. For the purposes of highest scoring quarter betting, overtime does not count as part of the fourth quarter.
5.8. First Touchdown. Bets on players to score the first touchdown will only be considered void (non runners) where the player was not in uniform for the match. Otherwise, bets are on the basis of all in, play or not. Bets on the first touchdown will stand as soon as a touchdown is scored, irrespective of any subsequent abandonment of the game.
5.9. Ante-post (season betting). If the regular NFC/ AFC season is not completed, all bets on the Superbowl, Conference winners and eight divisions will be void.

6. ATHLETICS

For settlement purposes, the podium position or medal ceremony will count as the official result.

7. BOXING

In the event of a postponed fight, all bets will stand for 30 days. In every fight, a price is quoted for the drawn fight. In the event of a drawn fight, all bets on either boxer to win will be losers.

The decision given by the referee at the end of a match will stand for settlement purposes. Any subsequent changes will not be taken into consideration.

The result at the end of the contest is final. This includes any recounts of the judges' scorecards. Any subsequent changes made by governing bodies do not count for betting purposes. If a boxer fails to start a round then the previous completed round is considered the last round of the fight. Should there be a withdrawal, the fight being declared a "No Contest" or a substitution of one of the boxers concerned, bets will be void.

7.1. Round Betting. If either fighter fails to answer the bell, his opponent will be deemed to have won in the previous round. If for any reason a points decision is awarded before the full number of rounds is completed, bets will be settled on the round in which the fight was stopped. Bets on boxers to win on points will be deemed winners only after all the scheduled rounds of the fight have been completed.

If the fight does not take place for any reason and is started again within 3 full days after the original start date, then all bets count for the rescheduled fight. If the fight is NOT started within 3 full days after the original start date then all bets will be void. If a fight takes place in a country different from the original country then all bets will be void. If a fight takes place on a different venue but in the same country then all bets are valid.

8. CRICKET

8.1. Limited Over Matches. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place. If the competition rules allow the final result to be a tied match, and a tie occurs and we were not offering a tie price, we will settle as a dead-heat. If, however, the competition rules require a bowl-out to decide the outcome of the match following a tie in normal play, the result of the bowl-out will be used for match bet settling purposes.
8.2. Other matches. If a match is abandoned due to outside interference, all bets will be made void. Bets will also be void in a weather affected match where at least one ball has not been bowled.
8.3. Test Matches. The draw is paid when no result is achieved at the end of 5-days scheduled play. If the teams finish the match (final innings all out or declared) tied on the same total before the scheduled end of play on the fifth day, the draw will be deemed a loser and match bets will be settled as a dead-heat between the two teams.
8.4. Top Batsman Betting - Matches Bets on Top Batsman refer to the runs made in the first innings only. Bets will be void on any player not in the starting 11. If a selected player is in the starting 11 then bets are all-in, bat or not. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place.
8.5. Top Bowler Betting. - Matches the same conditions apply as for Top Batsman.
8.6. Series Betting. Outright series bets will stand provided one match has been played.

Correct score bets will be void if the stipulated number of matches are not played. Abandoned or postponed matches are void unless rearranged and played by the end of the second following day (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. If the match does not take place within 48 hours, your bet will be void. If a match is officially declared with 'no result, all bets on that match will be void. If a match is affected by external actors (such as bad weather), we will settle your bet based on the official competition rule (this includes matches affected by a mathematical calculation such as the Duckworth-Lewis method (DL) or the Jayadevan system (VJD)). If a match ends in a draw or through bowl-off the match betting market will be settled as void.

9. CYCLING

9.1. Tour Betting Bets stand on all cyclists whether they participate or not. Bets will be settled on the podium result regardless of any appeals or objections.
9.2. Stage Betting Bets will be determined by the result at the podium presentation.

The winner of the race or stage will be settled on the result of the podium presentation. If there is no podium presentation, bets will be settled on the result immediately declared by the official governing body, irrespective of any subsequent enquiry.

10. DARTS

10.1. Match Betting The player progressing to the next round will be deemed the winner, unless a walkover has taken place, when all match bets will be void
10.2. Set/Correct Score Betting If the required number of sets or legs to win have not been played, all set/correct score bets will be void.

In the event of a match starting but not being completed, the player progressing to the next round or being awarded he victory will be deemed the winner for settlement purposes. In the event of a league match starting but not being completed bets will be settled based on the official competition rules.

11. GOLF

11.1. Bets will be void on any player failing to tee off in the first round. Bets on any players who are subsequently disqualified or withdrawn will be deemed losers.
11.2. Tournament Group/ Top Nationality Betting Bets will be void on non-players and Tattersalls' Rule 40 deductions may apply. Dead Heat rules will apply.
11.3. Two/Three Ball Betting. Should any player not play in a 2/3 ball, then all bets on that 2/3 ball will be void. Also, if any player in a 2/3 ball match fails to complete 18-holes in that round, that match is void. In the event of a 2/3 ball being re-arranged, all bets will stand on the original pairings/groupings.
11.4. Tournament Winner Betting All outright bets are settled on the trophy presentation.
11.5. If a tournament is reduced from the scheduled number of holes, any outright bets placed after the final completed round will be void.
11.6. 72-Hole Match/Threesome Betting the winner will be the player achieving the highest placing at the end of the tournament (playoffs included). A player missing the cut is deemed the loser. Where both/all players miss the cut the lowest score when the cut was made will determine settlement.
11.7. In the event of a player withdrawing from the tournament before the completion of the first round (18 holes) then all bets on that match/threesome will be considered void. If a player completes the first round and then subsequently withdraws, bets on the withdrawn player will be settled as losers.

12. MOTOR SPORT

Throughout the motorsport rules, any reference to drivers should be deemed to include riders, and references to cars should include bikes.

12.1. Race Betting. The result at the time of podium presentations counts. All drivers in place to start the warm up lap are deemed as runners.
12.2. Championship Betting Bets stand on all drivers and constructors whether they compete or not. Bets will be settled in accordance with the initial Official result given by the governing authority. Any subsequent change to the official result, due to legal challenge or any other reason is ignored for bet settlement purposes.
12.3. Race Head to Heads (match bets). The winner of a race head to head will be the driver with the higher finishing position, or the driver who completes the most laps. In the event that two drivers retire on the same lap, bets are void. If either driver fails to appear on the grid for the start of the parade lap then all bets on that head to head are void.
12.4. Fastest Qualifier. The driver achieving the fastest official qualifying time in the named qualifying session is the winner. Any subsequent demotions do not count for settlement purposes. Official placings count if times are identical.
12.5. Qualifying Match Bets. The driver achieving the faster official qualifying time is the winner. If either driver fails to start a lap in the official race qualifying session, then all bets on that match are void.
12.6. To Be Classified (F1)/To Complete The Race. The official FIA classifications will be used when settling this market. Drivers who complete 90% of the number of laps completed by the winner of the race will be classified by the FIA. and will be settled as winners in 'To Be Classified' betting.
12.7. Number of Race Leaders. The driver who is in the forwardmost car (normally Pole Position) on the grid at the start of the race counts as a race leader. Subsequent to the start of the race any other driver who crosses the Start/Finish line as the first car on the road counts as a race leader.
12.8. Finish in the Points/on the Podium. The result used for settlement is as at the time of the podium presentation. Subsequent disqualifications and/or appeals will not affect bets. Single bets only are accepted on these markets. These markets are win-only.
12.9. Fastest Lap. The official result at the time of the podium presentation for the race will be used. If a Grand Prix is abandoned and no official result is declared, all bets on that race will be void. If a driver fails to appear on the grid prior to the start of the warm-up lap, all bets on that driver will be void. If a race takes place on a different venue then all bets placed on the race before the announcement will be void. Bets will be determined by the official standings immediately following an individual race as well as the final Grand Prix of the season and will not be affected by any subsequent enquiries.
12.10. Head-to-Head betting: If all drivers finish the race, the winner is the driver with the best official finishing position at the time of the prize ceremony. If both drivers in the bet are non-finishers, the driver who completed the most laps is considered winner.

13. RUGBY UNION/LEAGUE

13.1. The score at the end of the second half, not extra time, will be taken as the final result. In matches where handicap betting is being offered, winning margin and correct score betting is from scratch. In First Try betting, penalty tries do not count.
13.2. When we offer both 80 minute and handicap betting but neither is specified on the slip, the bet will stand on the 80 minute result.
13.3. When we offer prices for handicap betting only, regardless of any instructions marked on the slip, bets will be settled on the handicap result.
13.4. Selections and Stakes Only matches for which we quote prices may be selected. Selections for unquoted matches will be void, and the remainder of the bet will be valid provided that any stipulated minimum number of selections is achieved.
13.5. Void Selections A selection from a match which is postponed, abandoned or played at a reversed venue, or which is against different opposition to that listed, will be void and will be treated as a non-runner for settlement purposes.
13.6. Outright Betting Outright bets placed on the league will be settled on the winner of the grand final and not the regular season, unless otherwise stated. This also applies to AFL (Australian Football League).

14. SNOOKER & POOL-BILLIARD

14.1. If a player fails to start a tournament or match, all bets on that player, or individual match, will be void. A snooker match is deemed to have started with the break for the first frame. If the full number of frames in a match is not completed, bets on the correct frame score will be settled as void and your stake will be refunded. If one player withdraws or is disqualified and the match has already started, the player progressing to the next round will be considered the winner.

15. TENNIS

15.1. Matches must be completed for bets to stand unless that market has been unconditionally determined at the time the match ended (e.g. First Set winner with final score of 6-3 2-0 retired). If a match is interrupted or postponed, the bets within the framework of the tournament will remain valid until the match is completed. However, matches that are interrupted or postponed, but which do not take place within the framework of the tournament (e.g. exhibition matches), will be declared invalid if the match is not resumed and completed within 72 hours. In the event of an incomplete match for any reason, undetermined bets will be deemed to be void and the stakes will be returned.

16. BASEBALL

16.1. Listed Pitchers. In the event of pitchers being listed, both pitchers must start the game and throw at least one pitch for bets to stand. If either pitcher fails to start the game for any reason, the bet will be deemed as void and the stakes will be returned. Where we do not name a pitcher next to a team, then bets accepted on that team will stand regardless of the starting pitcher.
16.2. Side Betting. if a game is "called", or suspended, winners and losers for betting are official after at least 5 innings of play unless the home team is leading after 41⁄2 innings. If a game is "called" or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. All games must start on the scheduled date for bets to stand. If a game has been postponed or cancelled before its due start time, all bets will be void. Similarly in the event that a game is carried over to a subsequent day, then all bets will be void.
16.3. Total & Runline Betting. When betting on total runs (over/under) or runlines, the game must go to 9-innings (81⁄2 if the home team is ahead) for bets to stand.

A baseball game is cancelled and the stakes refunded if the game has not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned all bets on the game will be void, the stake will be paid back (odds: 1.00).

17. BASKETBALL

A basketball game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be official if less than 5minutes are left at the time of abandonment. That means:

At least 43 minutes of play e.g. for NBA (48 minutes regular playing time)
At least 35 minutes of play e.g. for WNBA, NCAAB, FIBA (40 minutes regular playing time)

Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

18. WINTER SPORTS

These rules cover winter sports such as cross country skiing, alpine skiing, ski jumping and biathlon. Podium positions will count as official results, regardless of any subsequent disqualifications. If there is no podium ceremony, settlement will be determined in accordance with the official result declared by the governing body at the end of the event.

19. ICE HOCKEY

An Ice hockey game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time ofbetting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be

official if less than 5 minutes are left at the time of abandonment. That means:

At least 55 minutes of play for "American Ice Hockey" e.g. NHL, AHL UHL, WHL, OHL and Quebec Major Junior hockey league
At least 60 minutes of play for "Non-American Ice Hockey"

Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

Overtime (including any subsequent shootout), doesn't count unless stated otherwise. In the event of a shootout, the winning team are credited with one goal and this counts for all markets where applicable (e.g. 2-Way markets are settled on the score at the end of regulation time, unless specifically stated otherwise.)

If a moneyline, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

20. DISPUTES

Any dispute should be raised with a member of the management team immediately. Should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to Independent Betting Adjudication Service (IBAS). IBAS are tasked with reviewing any complaints or disputes relating to betting that cannot be settled internally.

The process for settlement of any betting dispute is as follows:

The matter should be raised with a member of the management team
If you are not satisfied with their decision, you should put your concerns in writing to the General Manager of the casino, at Genting Casino Westfield Stratford City, 312 The Loft, Montfichet Road, Olympic Park, London, E20 1ET
If still not satisfied with the decision, you should put your complaint in writing to: The Head of Regulatory Compliance and Surveillance, Genting Club Star City, Watson Road, Birmingham, England, B75SA.

Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS

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Self Service Sports Betting Terminal Rules