Frequently Asked Questions
FAQS
How do I opt in or opt out of future marketing communications?
You can opt out of direct marketing at any time by following the ‘unsubscribe’ instructions included in every marketing communication, you can also opt in or opt out of marketing communications in casino by informing the reception team.I need to update my contact details; how do I now go about doing this?
You can update your contact details in Casino with the reception team.Where do I find Genting Casinos information about safer gambling?
You can find information about Genting Casinos safer gambling by clicking hereDo I need to sign up or be a member to visit?
Not always, it depends on which casino you’re visiting as some of our casinos operate an open-door policy. Casinos with an open door policy don’t require you to be a member in order to visit. Find a list of casinos with an open-door policy here. However, it is still advisable to carry an ID with you for any casino you visit to verify you’re over 18. For non open-door casinos, you will need you to register with a valid photo ID. You can also pre-register here to save yourself time! All of our casinos offer special promotions and offers exclusively for My Genting members, so registration has more benefits than you might think.Can I use my mobile phone or take photos in the Casino?
In non-gaming areas you are permitted to use a mobile phone, whilst also respecting other customers.
Generally, taking pictures within the casino is not allowed. However if you are in the casino for a special occasion our manager may be able to allow this as an exception. Please note that this will not however be permitted next to the gaming area as photography is strictly prohibited in this area.
Want a break?
Time Out
If you want to take a short break from gambling with us, you can do so by taking a Time-Out.
Once you begin your Time-Out, you will not be able to enter any Genting site. It will not be possible to reactivate your account until your chosen period has ended.
If you wish to impose an account Time-Out or have any queries, please speak to one of our Casino Managers for more information.
SENSE Self Enrolment National Self Exclusion
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider enrolling in SENSE option. Find out more by clicking here.
SENSE is a free service that enables you to self-exclude from all land based Casino gambling companies licensed in Great Britain.
You will be excluded for a minimum period of 6 months.
What happens when you self-exclude? During a period of Self-Exclusion, you will not be able to use your account for betting and gambling.
We will remove you from our marketing databases, we also suggest that you remove Genting from your notifications and delete/uninstall all Genting apps and downloads as well as blocking/unfollowing Genting social media accounts.
If you want to stop playing for other reasons, please consider a Time-Out.
Protecting Minors
Gambling under the age of 18 is a criminal offence. Genting takes its responsibilities to prevent access by under-18s very seriously indeed.
If there are concerns about minors getting access to gambling websites, there is filtering software that can be used to protect minors from seeing gambling related sites, these include:
- Net-Nanny filtering software protects children from inappropriate web content. Visit the page here
- CYBERsitter filtering software allows parents to add their own sites to block. Visit the page here
It is also advised to check your own media system for inbuilt parental controls.
Is there a dress code?
Smart casual dress is fine for our casinos, but if you want to feel a bit more James Bond; Casino Royale and opt for a tux – we won’t say no!
Smart jeans and smart trainers are acceptable, however, football shirts, muscle/vest tops are not. Caps and other hats are also a no for the security and safety of all our members, as it is vital that we can see people clearly on our CCTV system.