FAQ page

Frequently Asked Questions

FAQS

I visited and played during my birthday month but the Birthday Bonanza Badge did not complete

In order to complete the birthday challenges you need to visit 4 times, play each listed game twice or refer a friend during the calendar month of your birthday. Only 1 visit / play per game can be logged on any gaming day.

Can I set or change personal limits on my gaming?

Yes, you can. At The Palm Beach Casino we take responsible gambling very seriously and believe it is important for everyone to stay in control by setting personal limits. Safer gambling is at the heart of everything we do, and our casino staff are on hand to help you make responsible choices by informing you of the risks associated with gambling, as well as the tools available to help you stay within your limits. Please speak to a member of our in-casino team and they will be more than happy to help.

Do I need to book before I visit?

No, there is no need to book before you visit The Palm Beach. However, if you’re visiting our Restaurant and wish to book a table; you book your table here and if you're visiting the Lounge Bar and wish to book a table, booth or package; you can contact us here

How can I find out about promotions?

Simply make sure you've given us your correct contact details and have opted in to receive marketing communications from us to stay updated on the latest things going on here at The Palm Beach, including the latest news and exclusive offers for your eyes only! Check your details are correct at reception on your next visit.

You can also see what's on right now here

What Casino Games can I play at The Colony Club Casino?

We pride ourselves on having an excellent array of casino games, highly skilled croupiers and helpful hosts to make sure you have the best casino experience with us. There’s all sorts for you to play:

Live Tables

The Palm Beach Casino offers the classic casino games at our Live Tables such as American Roulette and Blackjack and you’re also able to play 3 Card Poker and Baccarat. Check our Live Gaming table hours here.

Live e-tables

If you like Live Table games but want to try something new – you can also play our Live Table games on our e-tables; electronic terminals streaming live dealer dealt games to the privacy of your own e-table. Learn more about what you can find on your e-table here.

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