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Tips for your first visit


If you have never been to a casino before, your first trip is likely to be filled with excitement, anticipation, and exhilaration. It is not unusual to feel a little apprehensive, but ensuring an enjoyable and memorable first visit is what Genting do best. Our friendly croupiers and staff are always on hand to help – so regardless of your level of experience, there is something for everyone. Read on for some top tips to help you on your first visit.


If your vision of a casino is James Bond, in a tux, at Monte Carlo, forget it. Smart casual is the general rule. Smart jeans and smart trainers are acceptable, however, football shirts, muscle/vest tops are not. For the security and safety of all our members, it is vital that we can see people clearly on our CCTV system and so caps and other hats are not allowed.


You can of course talk to the croupiers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can give help with the rules of the game but they cannot give advice on how to bet.


If you want a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your loyalty card. Remember to keep drinks off the gaming tables and use the small trolley tables that are provided.


If you just want to watch a game, that’s fine, however seats and positions immediately in front of the table are reserved for players.


In non-gaming areas you are permitted to use a mobile phone, whilst also respecting other customers. Generally, taking pictures within the casino is not allowed. However if you are in the casino for a special occasion our manager may be able to allow this as an exception. Please note that this will not however be permitted next to the gaming area as photography is strictly prohibited in this area.


When playing games such as Blackjack and Roulette you buy casino chips at the tables. Just place your money on the table and ask the croupier for some chips There are two different types of chips, some with values and others without; • The ones with values are called “Cash Chips” and are effectively the currency within the casino. You can use them to play on any table you like. • The non-value chips are called “Colour Chips” and are only used on Roulette. They help the croupier identify who has which chips. Remember you cannot take “Colour Chips” away from the table you are playing on. When ready to leave a table tell the dealer “cash out” and they will exchange them for cash chips. When it's time to leave, the croupier does not have access to cash at the tables so you need to change your chips for cash at the cash desk.


Some of our casinos operate an open-door policy, which means that you do not need to be a member to visit. You can read all about it here, including a list of all open-door casinos. However, it is wise to carry a photo ID with you for quick verification. You can also decide to become a member when you visit our casinos. We have special promotions and offers exclusively for our My Genting members, so registration has more benefits than you might think. If you’re a new customer, here are some offers you might be interested in.


Fancy a bite to eat or a cocktail? Many of our casinos and clubs also have stylish bars, exquisite restaurants and live entertainment, so why go anywhere else?


Although our team cannot tell you what to bet on, if you’re unsure of how to play a game you can ask the dealer (or slots host) and they will be happy to explain the rules.


We don’t allow large items such as overcoats or oversized handbags on the gaming floors. Please check them into our secure cloakrooms at Reception. Small handbags are fine though.

Cash Desk

The Cash Desk can provide you with cash on presentation of a valid debit card. You can usually find the Cash Desk just off the gaming floor, it will be clearly marked.

Cash Machines

Our cash machines accept all debit and major credit cards. Some of our venues will charge a small fee for each transaction.


If you need change, the Cash Desk can provide you with this.

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Genting Casinos UK Limited 
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

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