FAQS | Genting Casinos
Frequently Asked Questions
I already have a Genting membership but can't sign up
If the app can't find your My Genting account the details may have changed since you first registered at the casino. Please visit reception at one of our casinos so that you can check the details that we have and update them if needed. After that you should be able to log in as a Genting member.It is a different error
If none of these answers have helped you to resolve your issues then please contact mygenting@gentinguk.com with details of your issue including any relevant screengrabs or error warnings and your casino membership or card number and D.O.B so the team can investigate and get back to you.Can I set or change personal limits on my gaming?
Yes, you can. At The Palm Beach Casino we take responsible gambling very seriously and believe it is important for everyone to stay in control by setting personal limits. Safer gambling is at the heart of everything we do, and our casino staff are on hand to help you make responsible choices by informing you of the risks associated with gambling, as well as the tools available to help you stay within your limits. Please speak to a member of our in-casino team and they will be more than happy to help.Do I need to book before I visit?
No, there is no need to book before you visit The Palm Beach. However, if you’re visiting our Restaurant and wish to book a table; you book your table here and if you're visiting the Lounge Bar and wish to book a table, booth or package; you can contact us hereHow can I find out about promotions?
Simply make sure you've given us your correct contact details and have opted in to receive marketing communications from us to stay updated on the latest things going on here at The Palm Beach, including the latest news and exclusive offers for your eyes only! Check your details are correct at reception on your next visit.
You can also see what's happening right now on our what's on page.
How do i ban myself?
You can ban yourself from Genting Casinos by following this link https://www.senseselfexclusion.com/ it will walk you through step by step.How do I find my offers in the app?
You can find your offers via the menu at the bottom of the app.What Casino Games can I play at The Palm Beach Casino?
We pride ourselves on having an excellent array of casino games, highly skilled croupiers and helpful hosts to make sure you have the best casino experience with us. There’s all sorts for you to play:
Live Tables
The Palm Beach Casino offers the classic casino games at our Live Tables such as American Roulette and Blackjack and you’re also able to play 3 Card Poker and Baccarat. Check our Live Gaming table hours here.
Live e-tables
If you like Live Table games but want to try something new – you can also play our Live Table games on our e-tables; electronic terminals streaming live dealer dealt games to the privacy of your own e-table. Learn more about what you can find on your e-table here.
Slots
We also have a wide selection of casino slots games ranging from classics like Book of Ra, to the latest game releases and linked progressives with ever climbing jackpots to win! Find out more about our Slots games here.
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