Frequently Asked Questions | Genting Casinos UK

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Do you have a late bar?

Yes, we serve an extensive range of drinks at our late bars until closing. You'll find something to quench your thirst at our casino bars - from the perfect pint to a glass of fizz or maybe something a bit more special? If gin's your thing, we've got a 3-step gin menu to make tailor your drink to you with at least 20 gins to choose from! Our bars are open until late, at casino closing times, find the closing times on each local casino page.

Do I need to book before I visit?

No, there is no need to book before you visit a Genting Casino. However, if you’re visiting our Late Bars and wish to book a booth or package at a select casino; you can do this on the local casino page.

Can I set or change personal limits on my gaming?

Yes, you can. At Genting Casinos we take responsible gambling very seriously and believe it is important for everyone to stay in control by setting personal limits. Safer gambling is at the heart of everything we do, and our casino staff are on hand to help you make responsible choices by informing you of the risks associated with gambling, as well as the tools available to help you stay within your limits. Please speak to a member of our in-casino team and they will be more than happy to help.

Can I play with you online?

Yes, you can play with our online casino partners at www.GentingCasino.com

Can I just watch people play?

If you just want to watch our croupiers and customers playing casino games, that’s fine, however seats and positions immediately in front of the table are reserved for players.

Can I drink whilst I play?

Of course, just remember to keep drinks off the gaming tables and use the small trolley tables that are provided. Our Late Bars serve a range of drinks until closing. If you would like a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your My Genting loyalty card.

Can I talk to the Croupier?

You can of course talk to the croupiers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can help you with the rules of the game but they cannot give advice on how to bet.

I received an error when adding my card or making a deposit what can I do?

Please follow any instructions on the error screen and if the problem persists show the error screen to one of our team members at the cash desk in casino.