Loading
-
Clear All Categories
Search Results: 77
I am getting error code 403, what does this mean?
Error code 403 usually appears when the device being used isn’t compatible with the app.
We would advise that you try logging out via the side menu, deleting the app & reinstalling. Please also ensure you are not using a VPN.
I visited and played during my birthday month but the Birthday Bonanza Badge did not complete
In order to complete the birthday challenges you need to visit 4 times, play each listed game twice or refer a friend during the calendar month of your birthday. Only 1 visit / play per game can be logged on any gaming day.Can i update my email/phone number for my app account?
Yes, you can update your app account details in teh 'App Account Settings' via the main menu, top left of the app.When I try to complete the online sign up badge i get error 2049, what does this mean?
This error can occur when you are either already a member of the online casino, there is an issue with our third party or, you have self-excluded yourself with GAMSTOP. If you believe that there is an issue with the third party, you can contact them directly here https://www.gentingcasino.com/contact/How can i see my total count of buy ins and pay outs?
The quickest way to get ths information is to visit your local Genting Casino and request this information from the manager. The casino will be able to print you off your history for you.I visited and played during my birthday month but the Birthday Bonanza Badge did not complete.
In order to complete the birthday challenges you need to visit 4 times, play each listed game twice or refer a friend during the calendar month of your birthday. Only 1 visit / play per game can be logged on any gaming day.If it is a different error
If none of these answers have helped you to resolve your issues then please contact mygenting@gentinguk.com with details of your issue including any relevant screengrabs or error warnings and your casino membership or card number and D.O.B so the team can investigate and get back to you.It is a different error
If none of these answers have helped you to resolve your issues then please contact mygenting@gentinguk.com with details of your issue including any relevant screengrabs or error warnings and your casino membership or card number and D.O.B so the team can investigate and get back to you.My Genting
10% Off Drinks
Exclusive Offers
Download
My Genting App
- •Complete Badges & Challenges to get more points
- •See what's on at your local casino
- •Top up in the app
- •See and redeem available offers *
- •Track your points and current balance
- •See all your messages and update your details
Download to start
earning today!
