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Terms and conditions

Casino Offers

Match Play / Free Play / Free Points / Bonus & Spin to Win TERMS AND CONDITIONS ( 1.4 )

All entries and redemption are subject to the following terms and conditions – please read the following carefully.

Terms and Conditions of Entry

  1. This promotion is open to all My Genting Card Holders aged 18 years or over except employees of Genting Casinos Ltd, their families, agents, agencies and anyone else professionally connected with this promotion who are all precluded from promotion. If not registered, customers can sign up on the day of entry. Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
  2. All non-point based offers redeemed from the kiosk at the casino will be valid on the day of redemption at that casino only unless a greater period is stated on the voucher.
  3. All free point offers will be valid for 12 months once redeemed from the kiosk and are subject to the terms and conditions of the My Genting scheme, for the full My Genting T&C’s please visit https://www.gentingcasino.com/mygenting/
  4. Match Play / Free play / Bonus Vouchers & Spin to Win vouchers are single use only and are subject to the following conditions;

Match Play / Free Play / Bonus Terms

  1. The type of Match Play / Free Play / Bonus is detailed on the offer or on the voucher or offer being displayed in the App.
  2. Cannot be used with any other promotion or voucher on the same day.
  3. Valid for the customer named on the voucher only.
  4. Not transferable or redeemable for cash.
  5. No change will be given.
  6. Unless specifically stated on the voucher as a single bet, a free play / match play voucher may be broken down into smaller bets subject to the table or slot minimum.
  7. Bonus Offers are only valid on Slots.
  8. The game where the voucher is valid for will be stated on the voucher, where the voucher states “All Games”, E-Tables are not included as standard.
  9. If the offer is a ‘Match Play’ offer, you are required to stake an amount equivalent to the face value of the voucher and the casino will match that stake.
  10. Unless stated on the voucher the promotional stake not returned on winning bet.
  11. Additional specific restrictions for each individual Match Play / Free Play / Bonus offer applies as shown below: -
    • Roulette Free play / Match Play (Even Chances)
    • This offer is for an even chance bet on Roulette.
    • Voucher can only be used on one spin.
    • If zero comes in, you will receive half the value of the voucher and the voucher will be retained.
    • Roulette Free play / Match Play (Straight Up)
    • This offer is for a number straight up bet on Roulette.
    • Voucher can only be used on one spin.
    • Blackjack Free play / Match Play
    • This offer is for a bet on Blackjack.
    • Voucher can only be used on one hand unless the outcome is a stand-off where the voucher will be returned.
    • Does not include any side bets including Blackjack Aces.
    • You may Double Down or Split at your own cost.
    • Baccarat Free play / Match Play
    • This offer is for a bet on Baccarat Player or Bank only.
    • This voucher can only be used on one coup unless outcome of a Tie where voucher will be returned and may be used on a subsequent hand.
    • Does not include any side bets.
    • Slots Free play / Match Play / Bonus
    • This offer entitles you to a Play on Slots.
    • If the offer is a Bonus offer, you are required to stake an amount equivalent to the face value of the voucher and the casino will match with an additional bonus as described in the offer.
    • Machines specified by the duty manager must be used.
    • You are required to stake all the promotional funds before being able to cash out.
    • Where applicable the Manager will insert cash into the machine.

Spin to Win Terms

  1. The amount of ‘Spin to Win’ is detailed on the offer or on the voucher or offer being displayed in the App.
  2. Cannot be used with any other promotion or voucher on the same day.
  3. Valid for the customer named on the voucher only.
  4. Not transferable or redeemable for cash.
  5. No change will be given.
  6. Spin to Win Vouchers can only be used on Roulette.
  7. A Spin to Win voucher is valid for a single number straight up bet on Roulette, if the voucher is placed on the winning number on that spin, the customer will win the value stated on the voucher. i. E.g. If you placed your voucher on number 8 and the voucher stated £25 on it. If number 8 is the winning number. You would receive £25 and the voucher would be retained. ii. i.e. The voucher is equal to a £1 bet paying out at odds 25-1
  8. Promotional stake not returned on winning bet.
  9. Voucher can only be used on one spin.
  10. Only one voucher will be accepted on any individual spin therefore it is at the discretion of the manager when participants can redeem the offer.

    How to Redeem

  11. Go to the Kiosk at the casino either stated in your ‘Offers’ section of your app or the casino that has sent you this promotion and Insert your Loyalty Card.
  12. Find and redeem the appropriate Free Play / Match Play / Points voucher.
  13. The following offers/vouchers should be printed at the kiosk and redeemed at the cash desk
  • Match Play Vouchers for Slots / E-Tables
  • Bonus Slot / E-Tables
  1. Promotional chips can only be played on Roulette, Blackjack or Baccarat.
  2. The following offers will automatically be added to your account with the amount stated in the offer once they are redeemed from the kiosk
  • Free Play Vouchers for Slots / E-Tables Only
  • Free Points
  1. The following offers/vouchers should be redeemed directly at the table once printed from the kiosk: -
  • Free Play Vouchers for a specific table
  • Free Play Vouchers for all tables
  • Match Play Vouchers for all tables.
  • Spin to Win Vouchers (Roulette Only)

General Terms and Conditions

  1. The promoter’s decision is final in all matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
  2. The Promoters reserve the right to: i. refuse to accept any entry if a voucher appears to be defective, tampered with, misprinted, damaged, defaced, forged or reconstructed; ii. Void any entries (and any reward if necessary) in the event of non-member entry, entrant misconduct, fraud, or breach of these terms; iii. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or iv. Exclude participation where entrants are subject to any barring, suspension or self-exclusion.
  3. In the event that a participant who has redeemed a voucher has their membership to Genting Casino revoked during the promotion period or enters into a Self-Exclusion agreement via SENSE they will be excluded from this promotion and any outstanding money will be returned to them.
  4. Any disputes must be raised immediately with the on Duty Manager.
  5. Any dispute arising from these Terms and Conditions or not covered by the provisions of these Terms and Conditions, the decision of the Duty Manager will be final subject to the Dispute Policy.

  6. Promoter: Genting Casinos UK Ltd. Registered in England 01519689.

  7. Your Data: All data provided will be processed in accordance with the Promoters Privacy Policy that is available at Reception and at https://www.gentingcasinos.co.uk/privacy-policy/

Responsible Gambling

  1. Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.

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Genting Casinos UK Limited 
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

Copyright Genting Casinos UK Limited,
All Rights Reserved

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