Safer Gambling

1. General Information 

At Genting, we want everyone to engage in safe gambling and to have an enjoyable and entertaining experience. In providing a safe gambling environment, we want to empower customers to make informed choices, be aware of the risks associated with gambling and utilise the tools that are available to ensure you remain in control. 

Our tools and information are for everyone to use, whether you are happy with your current levels of play or feel that you may need assistance in controlling your gambling, whatever it might be, we feel that setting limits is a great way to stay in control and to keep gambling enjoyable. 

For example, we have tools on our gaming machines which you can use to limit how much you deposit and how much time you spend on the gaming machine. Speak to one of our friendly Gaming Mangers for more information about all the tools that we have.For example, we have tools on our gaming machines which you can use to limit how much you deposit and how much time you spend on the gaming machine. Speak to one of our friendly Gaming Mangers for more information about all the tools that we have.

What is Gambling?  

Many people enjoy gambling, whether having a flutter on the Grand National, buying the odd scratch card, or participating in gambling on a more regular basis. Gambling is an enjoyable pastime, but is not without risks, so let’s keep ourselves informed and make safer choices. 

So what is gambling? Gambling is taking part in a game of chance for a prize. So when gambling you might leave with less money than you started with, and sometimes with nothing at all. 

What are the “odds”? 

In gambling, the “odds” are the chances a person has of winning a bet, in other words, the probability or the likelihood of a specific outcome or event-taking place. For example, if you were rolling a dice and wanted the number three to come up, there is only one specific outcome; at the same time, there are six possible outcomes because the dice could land on one, two, three, four, five or six. Therefore, the probability or “odds” of you rolling a three is 1 in 6. 

What is the “House Edge”? 

House “Edge” gives a measure of the percentage that the “house” would expect to retain, on average, from each hand or spin, given normal patterns of play 

An easy way to think about this is with a roulette wheel. On a roulette wheel, there are 37 numbers in total (1-36, plus 0). 

One bet is to pick any single number, a bet called a straight-up. This pays out 35/1. Therefore if you put £1 on it and your number comes up, you will receive your winnings of £35 plus your original £1 bet = £36 in total. 

However, the chances of winning are 37/1 because there are 37 numbers and only 1 winner. This is the true odds of the game; however, the house pays 35 to 1, this creates the house edge. 

The simplest way to show this is to put £1 on every number, so that's £37 in total. Spin the wheel. The winning number will give you £36 back, the rest all lose, so you're £1 down. 

Within our casinos we have house edge leaflets for all our games in the casino.

What does “Return to Player” mean? 

Return to Player (RTP) is the term that gambling businesses use to describe the percentage of all the wagered money that will be paid out over time. RTP is calculated over the long term, rather than being calculated over the short term e.g. a single session. In the short term, the outcome may be vastly different, so you should only ever bet with money you can afford to lose. 

All our gaming machines within the casino have the RTP in the help menu. 

What does “Random” mean? 

Random means that each possible outcome has the same chance, or probability, of occurring. For example: When you flip a coin, the probability of it landing on heads is the same as the probability of it landing on tails, so you could say that it has a 50% chance or it's 50/50. 

If a flipped coin landed on heads several times in a row, it's easy to think that it has to come up tails on the next flip. However, the coin does not “remember” what it has landed on before, in the same way that it doesn't “decide” what to land on next. 

No matter what has happened already, the probability of it landing on heads or tails is always 50/50. The result of a rolled dice or flipped coin is unknown and unpredictable, so we can say that the outcome is random.  

2. Gambling Safely 

Most people gamble for entertainment, fun and enjoyment. Following these tips can help you to gamble safely and keep it enjoyable: 

1. Don't think of gambling as a way to make money: Think of gambling as a form of entertainment, just like buying a movie ticket. 

2. Only gamble with money you can afford to lose: Gamble within your entertainment budget. 

3. Set a money limit in advance: When it's gone – it's over! If you win, great! 

4. Set a time limit in advance: It's easy to lose track of time when you're gambling. 

5. Never chase your losses: If you lose your set money limit and then try to win some of it back before you leave, then you haven't really set a money limit. Chasing your losses will usually just lead to bigger and bigger losses. 

6. Don't gamble when you're depressed or upset: Decision-making can be more difficult when you're stressed or feeling emotional. Make sure you only gamble when you're feeling happy and clear-headed. 

7. Balance gambling with other enjoyable activities: When gambling becomes your only form of entertainment, it's unlikely that you're still just gambling for the fun of it, and your gambling may even become a problem. Make sure gambling isn't your only pastime. 

8. Take frequent breaks: Gambling continuously can cause you to lose track of time and perspective. Step out for some air or a bite to eat at regular intervals.

9. Stick to your budget-  at Genting you also have access to your gaming history, speak to a Manager for more information. 

3. Recognising Problem Gambling 

What is problem gambling? 

Problem gambling is an urge to gamble continuously despite clear harmful negative consequences or a desire to stop. Problem gambling can be defined by harm experienced by the gambler and/or others. 

Is your gambling causing problems for you or others around you? 

The following signs may indicate a problem: 

1. Spending more money and time on gambling than you can afford. 

2. Finding it hard to manage or stop your gambling. 

3. Having arguments with family or friends about money and gambling. 

4. Losing interest in usual activities or hobbies like going out with friends or spending time with family. 

5. Always thinking or talking about gambling. 

6. Lying about your gambling or hiding it from other people. 

7. Chasing losses or gambling to get out of financial trouble. 

8. Gambling until all of your money is gone. 

9. Borrowing money, selling possessions or not paying bills in order to pay for gambling. 

10. Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz. 

11. Neglecting work, school, family, personal needs or household responsibilities because of gambling. 

12. Feeling anxious, worried, guilty, depressed or irritable. 

We have a Self-Assessment section to help you recognise whether you may have a problem with gambling. 

Alternatively, please visit GamCare and take their self-assessment test by clicking here

Help and Support 

If you would like help and support in relation to your gambling, or, someone you know, or you would just like to know more, the following organisations are available and provide free, confidential advice on matters of problem gambling. 

- National Gambling Helpline  

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential. Link:  

- GamCare 

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. 

- BeGambleAware 

BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.

- Gordon Moody Association

Gordon Moody Association has a residential programme where problem gamblers receive help to recover and reintegrate into society.

- Gam-Anon 

With Gam-Anon, relatives of problem gamblers may also attend meetings of Gam-Anon, which aim to provide assistance and help people rebuild lives.

- National Gambling Treatment Service  

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales. 

- Gambling Therapy 

Gambling therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. 

- The UK Insolvency Helpline 

The UK Insolvency Helpline offers free advice on financial problems. 

- National Debt line 

National Debt line is a free independent and confidential advice on money and debt problem. 

 Protecting Minors 

Gambling under the age of 18 is a criminal offence. GentingBet takes its responsibilities to prevent access by under-18s very seriously indeed. 

If there are concerns about minors getting access to gambling websites, there are filtering software that can be used to protect minors from seeing gambling related sites, these include: 

- Net-Nanny filtering software protects children from inappropriate web content. 

- CYBERsitter filtering software allows parents to add their own sites to block. 

It is also advised to check your own media system for inbuilt parental controls. 

Blocking Software 

If there are concerns about getting access to or viewing gambling sites online, there are blocking software that can limit access to websites or other services available over the internet. 

There are two kinds of blocking software generally available: 

1. General blocking software, which is designed to block any sites, you want and set access permissions or parental controls: 

- NetNanny 

- CYBERsitter 

2. Gambling-specific blocking software, which is designed to block gambling websites. 

- Gamblock 

- Betfilter 

- Gamban 

- BetBlocker 

These are non-exhaustive examples of blocking software that are generally available on the web. Whilst such software can be a useful tool to control access to gambling sites, any use of the product will be between you and the third party provider (not Genting) and (in some instances) a fee may be charged for use. 

There are now a number of Banks that have the ability for you as a customer to block any gambling transactions. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see:  

There is also the ability to limit exposure to gambling advertising across social media platforms, such as is explained on this page:


Want a break   

Time Out 

If you want to take a short break from gambling with us, you can do so by taking a Time-Out.

Once you begin your Time-Out, you will not be able to enter any Genting site. It will not be possible to reactivate your account until your chosen period has ended. 

If you wish to impose an account Time-Out or have any queries, please speak to one of our Casino Managers for more information.

SENSE Self Enrolment National Self Exlusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider enrolling in SENSE option. Find out more by clicking here

SENSE is a free service that enables you to self-exclude from all land based Casino gambling companies licensed in Great Britain.

You will be excluded for a minimum period of 6 months.

What happens when you self-exclude? During a period of Self-Exclusion, you will not be able to use your account for betting and gambling. 

We will remove you from our marketing databases, we also suggest that you remove Genting from your notifications and delete/uninstall all Genting apps and downloads as well as blocking/unfollowing Genting social media accounts. 

If you want to stop playing for other reasons, please consider a Time-Out. 


Why We May Need to Know More 

We have a legal obligation to establish that the money being spent is legitimate. This doesn't mean you're suspected of anything untoward; we just need to be confident that any funds used are not a cause for concern.

More over as industry professionals, we understand more than most that issues can arise around gambling. We want all our customers to play in a safe and responsible manner and within their means and to a level that is affordable to them.  

What Information will I be asked for? 

We may need you to provide documentary evidence of your ID such as a passport or driving licence along with proof of address. In addition, you may also be asked for details on your occupation to help us gain a better understanding of your personal circumstances. 

This may also include evidence surrounding sources of wealth and sources of funds, which may be in the form of bank statements, wage slips, tax returns, or other documents that supports your levels of play. 

Will this Information be shared with Anyone Else? 

ln accordance with our data protection policy, rest assured that this information will be held in the strictest confidence and will not be shared with any other organisations. Please review our Privacy Policy here

Will Other Operators ask me for this Information? 

All gambling operators licenced by the UK Gambling Commission are required to follow these procedures to ensure that their services are not being used for any illegal activity. 

What if I Refuse to Share My Details? 

Unfortunately, if you don't share this with us, it will put us in a difficult position and we may have no choice but to cease our relationship with you. 
We value you as a customer and want to ensure you're comfortable with the information requested, so if you have any questions please do not hesitate to speak to one of our Casino Managers.