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Frequently Asked Questions

FAQS

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Blocking software

If there are concerns about getting access to or viewing gambling sites online, there is blocking software that can limit access to websites or other services available over the internet.

There are two kinds of blocking software generally available:

  1. General blocking software, which is designed to block any sites, you want and set access permissions or parental controls:

  1. Gambling-specific blocking software, which is designed to block gambling websites.

These are non-exhaustive examples of blocking software that are generally available on the web. Whilst such software can be a useful tool to control access to gambling sites, any use of the product will be between you and the third party provider (not Genting) and (in some instances) a fee may be charged for use.

There are now a number of Banks that have the ability for you as a customer to block any gambling transactions. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: www.gamcare.org.uk/block-gambling-transactions. There is also the ability to limit exposure to gambling advertising across social media platforms, such as is explained on this page: www.begambleaware.org/limiting-gambling-ads-online.

How do I opt in or opt out of future marketing communications?

You can opt out of direct marketing at any time by following the ‘unsubscribe’ instructions included in every marketing communication, you can also opt in or opt out of marketing communications in casino by informing the reception team.

If I provided all the information for ‘Source of Funds’ (SOF) or ‘Source of wealth’ checks – do I need re-provide it?

No. We may, however, ask you to verify your identity, source of funds or provide additional information from time to time as part of our routine compliance checks and player protection measures.

I need to update my contact details; how do I now go about doing this?

You can update your contact details in Casino with the reception team.

Where do I find Genting Casinos information about safer gambling?

You can find information about Genting Casinos safer gambling by clicking here

If I have an event or experience pre-booked, will my booking be honoured?

Please get in touch if you have booked an event or experience, we will also be contacting anyone who has pre-booked an occasion.

Do I need to sign up or be a member to visit?

Not always, it depends on which casino you’re visiting as some of our casinos operate an open-door policy. Casinos with an open door policy don’t require you to be a member in order to visit. Find a list of casinos with an open-door policy here. However, it is still advisable to carry an ID with you for any casino you visit to verify you’re over 18. For non open-door casinos, you will need you to register with a valid photo ID. You can also pre-register here to save yourself time! All of our casinos offer special promotions and offers exclusively for My Genting members, so registration has more benefits than you might think.

Do you host Poker games or tournaments?

Yes, we offer poker tournaments at a number of our locations, and we also have cash poker games at select Genting Casinos. View our upcoming Poker Tournaments here and find out more about our Cash Poker games here.

You can also play poker with our online partner at GentingCasino.com

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Genting Casinos UK Limited 
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

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