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Can I cash out or transfer my balance from the app?
No, if you would like to cash out please visit the cash desk at your local Genting Casino and the team will be able to help you.I am getting 'Failed to create app account' error, what should I do?
This error indicates that there is already an app account linked to your card. If you already have an app account, you do not need to sign up again. Simply select the ‘Casino and App Member’ option and log in using your email address and password.My birthday is this month but my challenges aren't completing
Your birthday is calculated from the D.O.B we have on record for you in your casino account. On your next visit to one of our casinos please visit reception and check that we have the correct information for you.I am getting error code 3010 / 3015 when trying to log in/reset my password, what should i do?
This error appears when you are trying to log in or reset your password using an email address that is not registered to an app account. Please try using an alternative email address, as there is no app account associated with the one you entered.I completed all the challenges for the Birthday Bonanza badge but now I can't see them
If your birthday is the last day of the month and activity on that day completed a challenge or the badge you will be able to redeem this in the 'unclaimed rewards' section of the app where it will be available to redeem for 30 days.I am getting error code 403, what does this mean?
Error code 403 usually appears when the device being used is not compatible with the app.
We recommend logging out via the side menu, then deleting and reinstalling the app. Please also ensure that you are not using a VPN.
I visited and played during my birthday month but the Birthday Bonanza Badge did not complete
In order to complete the birthday challenges you need to visit 4 times, play each listed game twice or refer a friend during the calendar month of your birthday. Only 1 visit / play per game can be logged on any gaming day.Can i update my email/phone number for my app account?
Yes, you can update your app account details in the ‘App Account Settings’ via the main menu in the top left of the app.My Genting
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