Frequently Asked Questions
FAQS
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Can I just watch people play?
If you just want to watch our croupiers and customers playing casino games, that’s fine, however seats and positions immediately in front of the table are reserved for players.Can I drink whilst I play?
Of course, just remember to keep drinks off the gaming tables and use the small trolley tables that are provided. Our Late Bars serve a range of drinks until closing. If you would like a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your My Genting loyalty card.Can I talk to the Croupier?
You can of course talk to the croupiers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can help you with the rules of the game but they cannot give advice on how to bet.I received an error when adding my card or making a deposit what can I do?
Please follow any instructions on the error screen and if the problem persists show the error screen to one of our team members at the cash desk in casino.It says that my bank is not supported - what can I do?
Please visit the cash desk at the casino and they will be able to answer your query.It says that my card type is not supported - what can I do?
Only debit cards can be added to your e-cash wallet. If your card is a debit card, all the details are correct and you still receive the error please visit the cash desk in casino for assistance.Can I change my deposit limit?
To update your deposit limit please visit the cash desk at your local Genting Casino. Your deposit limit will reset at the start of the next gaming day.Can I add another card to my account?
You can add one debit card at a time to your e-cash wallet. To add a new card you will need to first delete the current card.My Genting
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