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Why We Need To Know Extra Information

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Why We Need To Know


Why We Need To Know

Here at Genting, we take responsible gambling seriously, and we want you to enjoy your gaming experience in a safe environment. As part of this commitment, we are legally obligated to find out more about our customers.

That is why you were recently asked by a member of the management team to provide some background information about yourself and possibly your gaming funds.

We would like to explain why this information is needed and to reassure you we’ve requested it for the right reasons.

Why We Have Asked For Extra Information

We are legally obliged to establish that all money being spent within our casinos is legitimate, particularly when large amounts of cash is changing hands. This doesn’t mean you’re suspected of anything untoward; we just need to be confident that no funds exchanged in our casino are a cause for concern.

In addition, as industry professionals, we understand that issues can arise around gambling. It is our responsibility to ensure that everyone is Playing Safe and within their means. Playing Safe has been created to help provide you and all our customers with the safest possible gaming environment by offering comprehensive help and advice where required.

What Information Will I Be Asked For?

Initially, we will need you to provide valid photographic ID such as a passport or driving licence. As a high value customer, you may also be asked for details on your occupation to help us gain a better understanding of your personal circumstances.

If you are playing with significant amounts of cash, we may at some point ask you to confirm where the funds have come from.

Additionally, we may be required to ask you for some of the below examples of source of funds, including: -Recent Bank statements, wage slips, or P60s

  • Proof of winnings from another non-Genting UK Casino
  • Proof of Company Directorship

We want to reassure you that this is a legal requirement and is a measure we need to take to ensure all our customers are playing in a safe environment. This extra information is required in accordance with our data protection policy. Please be assured that it will be held in the strictest confidence and will not be shared with any other organisations.

Will Other Casinos Ask Me For This Information?

Yes, all UK casinos licensed by the Gambling Commission are responsible for following these exact procedures to ensure that they are not being used for any illegal activity, and that their customers are playing in a safe environment.

What If I Refuse To Share My Details?

Unfortunately, if you are unable to share this with us, We may have no choice but to suspend your membership to Genting Casinos UK, until a time when you are comfortable to provide this information.

As a valued customer we want to ensure you’re comfortable with the information requested, so if you have any questions please do not hesitate to speak with a member of the management team – they will be more than happy to help.

You can download the Chinese version of our Why We Need To Know leaflet here. You can download the Arabic version of the leaflet here.

Learn more about why we need these documents by watching this video here

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Genting Casinos UK Limited 
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

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