Re-Opening FAQs

HAVE YOUR OPENING HOURS CHANGED? 

Yes. All of our casinos will be operating slightly different opening hours and there will be some changes to when we will be offering live table games.

Our website will be updated to include opening hours for each casino as soon as we are able to confirm re-opening, so you can check this information here, on our Google listings or Facebook pages.

 

AT WHAT TIME DO YOU CLOSE?

The latest opening and closing times for all our casinos can be found here.

 

WILL YOU BE SERVING FOOD AND DRINKS?

Drinks and a limited food menu will be available at all of our clubs.  Food and drinks can be ordered at the bar or if you prefer at table service will be available. Click here to view our menu. In Scotland only table service will be allowed.

 

DO I STILL NEED A SUBSTANTIAL MEAL TO BE ABLE TO HAVE AN ALCOHOLIC DRINK?

No, substantial meals are no longer required to purchase alcohol at our bars.

 

WILL YOU BE OFFERING LIVE CASINO GAMES?

Yes, our usual live table games will be being offered across our estate. Please check with your local casino what games are available. Limits to the number of players at a table will continue to the casinos in Scotland

 

WILL YOU BE HOSTING POKER GAMES AND TOURNAMENTS?

Certain casinos may start cash poker games again over the next few weeks, please check with your local casino.

 

WILL YOU BE LIMITING CAPACITY IN CASINOS?

No – casinos will return to normal capacity from the 19th July in accordance with government regulations

 

WILL YOU BE PRACTICING SOCIAL DISTANCING?

We will be following the latest government guidance in relation to social distancing, this does not require you to distance from other people within the casino. In casinos in Scotland social distancing will remain.

 

WILL I NEED TO BOOK BEFORE I VISIT?

No, we will not be operating a bookings system.

 

WHAT CLEANLINESS AND HYGIENE MEASURES WILL YOU BE IMPLEMENTING?

We have implemented and will continue to operate a raft of measures to ensure our environments remain safe. These include but are not limited to;

  • Multiple hand sanitizer stations have been installed at all of our casinos
  • Screens will remain in place between all of our slot machines and our e-tables
  • More regular cleaning will be being carried out, including the cleaning of all tables and machines after every use.

We are confident that with all of these measures in place Genting casinos will be safe, welcoming environments for our customers to enjoy.

 

ARE SCREENS BEING INSTALLED BETWEEN SLOT MACHINES AND ON TABLES?

Yes screens have been installed in between all of our slot machines and our e-tables

 

WILL STAFF BE WEARING MASKS?

Following the government update it will be mandatory for staff to wear face masks.

WILL CUSTOMERS NEED TO WEAR MASKS?

Following the government update it will be mandatory for all customers to wear face masks, we will have face masks available at reception for you if needed.

WILL YOU BE REGISTERING CUSTOMER DETAILS TO ASSIST WITH THE TRACK AND TRACE SCHEME?

All visitors will pass through reception and must sign into our venues upon entering.

As part of the UK Government's national efforts to contain the spread of Coronavirus, we may be contacted by the NHS Test and Trace Service to confirm who has visited our premises in the last 21 days. This means that your name, contact telephone number and visit dates within this period (including arrival and departure times) may be shared with the NHS Test and Trace Service. This is to assist in tracing people who may have come into contact with a person who has tested positive for Coronavirus.  We are required to do this under current UK Government guidance on keeping workers, customers and visitors safe during Covid-19. Please note, we will only share this information if it is directly requested by the NHS Test and Trace Service, and after we are satisfied that the request is genuine.

 

CAN I CHANGE OR SET PERSONAL LIMITS ON MY GAMING?

Yes, you can. At Genting, we take responsible gaming very seriously and believe it is important for everyone to stay in control by setting personal limits. We are also aware that recent events may have changed individual circumstances.

Safer gambling is at the heart of everything we do, and our casino staff are on hand to help you make responsible choices by informing you of the risks associated with gambling, as well as the tools available to help you stay within your limits. Please do speak to a member of our in-casino team and they will be more than happy to help. 

 

 CAN I PLAY MAH-JONG

Mah-jong will be reopening at some casinos. Please check with your local casino for information.

To find out more about the changes we have made, you can read our Covid-19 Risk Assessment here…