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Frequently Asked Questions

FAQS

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Can I use my mobile phone or take photos in the Casino?

In non-gaming areas you are permitted to use a mobile phone, whilst also respecting other customers.

Generally, taking pictures within the casino is not allowed. However if you are in the casino for a special occasion our manager may be able to allow this as an exception. Please note that this will not however be permitted next to the gaming area as photography is strictly prohibited in this area.

What Casino Games can I play at a Genting Casino?

We pride ourselves on having an excellent array of casino games, highly skilled croupiers and helpful hosts to make sure you have the best casino experience with us. There’s all sorts for you to play:

Live Tables

All our Genting Casinos offer the classic casino games at our Live Tables such as American Roulette and Blackjack and you’re also able to play 3 Card Poker and Baccarat at many of our casinos. If you’re visiting our Flagship Casino at Resorts World Birmingham you can even try your hand at our Craps table for a true Las Vegas Casino experience! Live Table opening hours may vary from Casino Opening hours, find this on the local casino page here.

Live e-tables

If you like Live Table games but want to try something new – you can also play our Live Table games on our e-tables; electronic terminals streaming live dealer dealt games to the privacy of your own e-table. Learn more about what you can find on your e-table here.

Slots

We also have a wide selection of casino slots games ranging from classics like Book of Ra, to the latest game releases and linked progressives with ever climbing jackpots to win! Find out about our range of Slots games here

Check the local casino page here for more detail on which casino games you can find there and live table start times.

Want a break?

Time Out

If you want to take a short break from gambling with us, you can do so by taking a Time-Out.

Once you begin your Time-Out, you will not be able to enter any Genting site. It will not be possible to reactivate your account until your chosen period has ended.

If you wish to impose an account Time-Out or have any queries, please speak to one of our Casino Managers for more information.

SENSE Self Enrolment National Self Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider enrolling in SENSE option. Find out more by clicking here.

SENSE is a free service that enables you to self-exclude from all land based Casino gambling companies licensed in Great Britain.

You will be excluded for a minimum period of 6 months.

What happens when you self-exclude? During a period of Self-Exclusion, you will not be able to use your account for betting and gambling.

We will remove you from our marketing databases, we also suggest that you remove Genting from your notifications and delete/uninstall all Genting apps and downloads as well as blocking/unfollowing Genting social media accounts.

If you want to stop playing for other reasons, please consider a Time-Out.

Protecting Minors

Gambling under the age of 18 is a criminal offence. Genting takes its responsibilities to prevent access by under-18s very seriously indeed.

If there are concerns about minors getting access to gambling websites, there is filtering software that can be used to protect minors from seeing gambling related sites, these include:

  • Net-Nanny filtering software protects children from inappropriate web content. Visit the page here
  • CYBERsitter filtering software allows parents to add their own sites to block. Visit the page here

It is also advised to check your own media system for inbuilt parental controls.

How do I become a My Genting member?

You can join My Genting at any one of our UK Genting Casinos or you can pre-register here. Once signed up you will be issued with a My Genting membership card in casino.

Where can I use My Genting app rewards?

Your offers and rewards can only be redeemed in our UK casinos. You will be set challenges for all of our Genting products including Genting casino online but you will only be able to use your rewards at our UK Casinos.

What are casino opening hours?

Each of our Genting Casinos have different opening hours and closing hours, you can check the casino opening hours on our local casino pages here.

Lost your reward card?

Inform your local casino upon losing your card, they will then issue you with a replacement card. On opening the app you will then need to enter your new card number and date of birth. We will then log you into your My Genting app with all previously completed challenges and available rewards.

Download
My Genting App

  • Complete Badges & Challenges and earn even more points
  • See what's on easily and conveniently at your local casino
  • All your messages in one place
  • Stay up to date with latest game releases
  • Track your points and current balance
  • Plus so much more

Available on Android and iOS devices,
with our free to download app

*10% off the all-day menu in Scotland instead. 10% off drinks excludes London Casinos Palm Beach, FortyFive Kensington, Crockfords, Colony and Scottish casinos. Full Badges T&C's here Full My Genting T&C's here

Download to start earning today!

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Genting Casinos UK Limited 
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

Copyright Genting Casinos UK Limited,
All Rights Reserved

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