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Frequently Asked Questions


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Can I play with you online?

Yes, you can play with our online casino partners at

Can I just watch people play?

If you just want to watch our croupiers and customers playing casino games, that’s fine, however seats and positions immediately in front of the table are reserved for players.

Can I drink whilst I play?

Of course, just remember to keep drinks off the gaming tables and use the small trolley tables that are provided. Our Late Bars serve a range of drinks until closing. If you would like a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your My Genting loyalty card.

Can I talk to the Croupier?

You can of course talk to the croupiers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can help you with the rules of the game but they cannot give advice on how to bet.

When was the Live Facial Recognition Technology FAQs Updated?

Last updated: 2nd November 2023

What’s new: we have updated these FAQs to clarify where our data comes from for individuals suspended for responsible gambling reasons (also previously referred to as “SENSE” registered individuals).

My Genting App

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Genting Casinos UK Limited 
Company Number: 01519689
Registered Office: Genting Club Star City,
Watson Road, Birmingham, England, B75SA
Registered in England
VAT number: 482826028

Genting Casinos UK Limited is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licence status as recorded on the Gambling Commission's website can be found here.

Copyright Genting Casinos UK Limited,
All Rights Reserved

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